Logistics Booking & Customer Care Specialist

TOTE Resources LLC; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Jury duty leave

Bereavement leave

Paid holidays

Job summary

TOTE Maritime Puerto Rico, LLC is seeking a Booking and Customer Service Specialist in Jacksonville, FL. The role manages the entire booking process, coordinates shipments, and handles customer communications across multiple teams to ensure accurate, timely service.

Responsibilities include creating bookings, coordinating equipment and dispatch, handling documentation, and querying data with SQL/CargoWise. Strong bilingual skills, logistics knowledge, and customer focus are essential for success.

Qualifications

• Requires bilingual English/Spanish preferred.
• General understanding of Logistics, Transportation, Shipping industries or equivalent knowledge.
• Superior interpersonal and communication skills.
• Strong computer skills and proficiency with Microsoft Office; ability to adapt to new systems quickly.
• Problem-solving ability to resolve customer issues efficiently and professionally.
• Customer-focused mindset to build strong relationships and loyalty.
• Ability to prioritize and multitask customer inquiries to meet deadlines.
• Ability to work collaboratively with colleagues.

Responsibilities

• Oversee full cargo booking process and customer service functions including bookings, coordinating equipment, dispatch, and documentation.
• Coordinate pickup/delivery arrangements with customers and logistics companies.
• Track and communicate shipment data to internal teams and customers.
• Coordinate transfer loads and appointments as needed.
• Generate reports via SQL and CargoWise as required by customers.
• Provide timely support to other teams (Shipment Services, Inland, Terminal & Commercial).
• Maintain and respond to the team mailbox, EDI & web bookings with accuracy.
• Inform customers of policies, regulations, and routing details.
• Promote electronic ways of doing business and handle inquiries about products/services.

Skills

Bilingual English/Spanish

Logistics knowledge

Interpersonal communication

MS Office / computer skills

Problem solving

Customer-focused

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate's/Bachelor's degree preferred

3 years in customer service/transportation preferred

Job description

TOTE Maritime Puerto Rico, LLC is seeking a Booking and Customer Service Specialist in Jacksonville, FL. The role manages the entire booking process, coordinates shipments, and handles customer communications across multiple teams to ensure accurate, timely service.

Responsibilities include creating bookings, coordinating equipment and dispatch, handling documentation, and querying data with SQL/CargoWise. Strong bilingual skills, logistics knowledge, and customer focus are essential for success.