Logistics Booking & Customer Care Specialist

TOTE Group; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Job summary

TOTE Maritime Puerto Rico, LLC is hiring a Booking and Customer Service Specialist in Jacksonville, FL. You will manage the full booking process, coordinate shipments, and communicate details to customers with accuracy and timeliness.

Responsibilities include coordinating with internal teams, generating reports in CargoWise, answering inquiries, and building strong customer relationships. A bilingual English/Spanish background is preferred, with focus on service excellence.

Qualifications

• High school diploma required.
• Associates or Bachelor's degree preferred.
• Three years in customer service or transportation preferred.

Responsibilities

• Manage cargo bookings and customer service tasks.
• Coordinate pickups and deliveries with customers and logistics.
• Respond to emails and phone inquiries in a timely manner.
• Track shipment data and update internal teams and customers.
• Generate reports via SQL and CargoWise as required.
• Maintain updated customer accounts in back-office systems.
• Provide information on sailing schedules, equipment, routing, and rates.

Skills

Bilingual EN/ES

Logistics knowledge

Interpersonal skills

MS Office proficiency

Problem solving

Customer focus

Multitasking

Team collaboration

Education

High school diploma

Associates or Bachelor’s degree preferred

Three years in customer service or transportation preferred

Tools

SQL

CargoWise

Job description

TOTE Maritime Puerto Rico, LLC is hiring a Booking and Customer Service Specialist in Jacksonville, FL. You will manage the full booking process, coordinate shipments, and communicate details to customers with accuracy and timeliness.

Responsibilities include coordinating with internal teams, generating reports in CargoWise, answering inquiries, and building strong customer relationships. A bilingual English/Spanish background is preferred, with focus on service excellence.