Maritime CMC Support Coordinator — Hybrid Onboarding

DNV; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical and dental benefits

401(k) with company match

Life insurance

Job summary

DNV Maritime seeks a CMC Support Coordinator to link customers, project teams, surveyors, invoicing, sales and operations from onboarding through invoicing support. The role is based in Houston with a three-day office hybrid schedule.

The ideal candidate has 3+ years in customer service or order management, experience with Salesforce, and strong English communication. The position offers diverse benefits and a clear path for professional growth.

Qualifications

• 3+ years in customer service, order management, project coordination, or business operations.
• Experience working with CRM (Salesforce).
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Ability to work collaboratively with surveyors, engineers, and other team members.
• Excellent English, written and verbal communication skills.

Responsibilities

• Serve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
• Complete and maintain vendor registration forms and support documentation.
• Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
• Prepare customer agreements and pricing schedules.
• Create Internal Order Request Approvals (IORAs) as required.
• Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
• Assign and validate TAC and plan approval orders when required documentation is available.
• Review and process approval orders for our Engineering team, once all required documents are received

Skills

Customer service

Order management

Project coordination

CRM (Salesforce)

Microsoft Excel

Communication

Multitasking

Collaboration

Education

High School or Equivalent

Tools

Salesforce

Microsoft Office

Job description

DNV Maritime seeks a CMC Support Coordinator to link customers, project teams, surveyors, invoicing, sales and operations from onboarding through invoicing support. The role is based in Houston with a three-day office hybrid schedule.

The ideal candidate has 3+ years in customer service or order management, experience with Salesforce, and strong English communication. The position offers diverse benefits and a clear path for professional growth.