CMC Support Coordinator - Maritime

DNV; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical and dental benefits

401(k) with company match

Life insurance

Job summary

DNV Maritime seeks a CMC Support Coordinator to link customers, project teams, surveyors, invoicing, sales and operations from onboarding through invoicing support. The role is based in Houston with a three-day office hybrid schedule.

The ideal candidate has 3+ years in customer service or order management, experience with Salesforce, and strong English communication. The position offers diverse benefits and a clear path for professional growth.

Qualifications

• 3+ years in customer service, order management, project coordination, or business operations.
• Experience working with CRM (Salesforce).
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Ability to work collaboratively with surveyors, engineers, and other team members.
• Excellent English, written and verbal communication skills.

Responsibilities

• Serve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
• Complete and maintain vendor registration forms and support documentation.
• Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
• Prepare customer agreements and pricing schedules.
• Create Internal Order Request Approvals (IORAs) as required.
• Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
• Assign and validate TAC and plan approval orders when required documentation is available.
• Review and process approval orders for our Engineering team, once all required documents are received

Skills

Customer service

Order management

Project coordination

CRM (Salesforce)

Microsoft Excel

Communication

Multitasking

Collaboration

Education

High School or Equivalent

Tools

Salesforce

Microsoft Office

Job description

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About The Role

DNV Maritime is seeking a highly organized and customer-focused CMC Support Coordinator to support our Maritime business operations. This role serves as a critical link between customers, project teams, surveyors, invoicing, sales, and operations, ensuring a seamless customer experience from client onboarding through order execution and invoicing support. The successful candidate will play a key role in customer setup, commercial administration, agreement management, order processing, internal coordination, and system support. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. This position is located in our DNV offices in Houston, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from the DNV office. Further details regarding role‑specific requirements will be shared during the interview process.

What You'll Do

• Serve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
• Complete and maintain vendor registration forms and support documentation.
• Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
• Prepare customer agreements and pricing schedules.
• Create Internal Order Request Approvals (IORAs) as required.
• Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
• Assign and validate TAC and plan approval orders when required documentation is available.
• Review and process approval orders for our Engineering team, once all required documents are received

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid/remote opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities
• Benefits may vary based on position, tenure, contract, or grade level.*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([e-mail]). Information received relating to accommodations will be addressed confidentially

What Is Required

• High School or Equivalent
• 3+ years of experience in customer service, order management, project coordination, or business operations.
• Experience working with CRM (Salesforce) system.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Ability to work collaboratively with surveyors, engineers, and other team members.
• Excellent Customer Service Skills
• Strong organizational and multitasking skills.
• Excellent English, written and verbal, communication skills.
• High attention to detail and ability to manage complex processes accurately.
• Ability to troubleshoot and resolve client issues promptly and effectively.
• Flexibility to shift resources and priorities based on client needs and input from surveyors and management.
• We conduct a pre-employment background check and drug screen

What Is Preferred

• Experience working in a maritime, engineering, technical, or professional services environment.

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*