Part Time Parts and Service Writer

Rock Outdoors; Lexington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts on gear

Advancement and training

Job summary

Rock Outdoors in Lexington, NC is seeking a Marine Service Writer to be the friendly face connecting customers with our marine service team. You will greet customers, capture service needs, and coordinate work orders and schedules.

You’ll provide updates and estimates throughout the repair process and keep customers informed till they’re ready for their next adventure. Prior marine or powersports service writing is preferred, with training available.

Qualifications

• Excellent communication and customer-service skills.
• Ability to write accurate work orders and coordinate service schedules.
• Experience in marine, automotive, or powersports service writing preferred but training provided.

Responsibilities

• Greet customers and understand their service needs.
• Write accurate work orders and coordinate service schedules.
• Provide updates, estimates, and follow-ups throughout the repair process.
• Communicate clearly with technicians and customers to ensure smooth service.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

NOW HIRING: MARINE SERVICE WRITER — JOIN THE ROCK OUTDOOR CREW!Are you passionate about life on the water? Do you thrive in a fast-paced environment where boating, fishing, water skiing, kayaking, and all things water sports take center stage? Rock Outdoor is looking for an energetic, customer-focused Marine Service Writer to join our growing team!Why Rock Outdoor?Rock Outdoor is the region’s go-to destination for boating and marine recreation. From anglers and wakeboarders to weekend cruisers and kayak explorers, we serve a community of people who live for the water. If you share that passion, you’ll feel right at home.What You’ll DoAs our Marine Service Writer, you’ll be the friendly face (and voice!) connecting customers to our expert marine service team. Your day-to-day will include:Greeting customers and understanding their boating and water-sport service needsWriting accurate work orders and coordinating service schedulesCommunicating clearly with technicians and customersProviding updates, estimates, and follow-ups throughout the repair processEnsuring every customer leaves confident and ready for their next adventureWho We’re Looking ForYou’ll be a great fit if you:Have strong communication and customer-service skillsAre detail-oriented and organizedEnjoy the boating and outdoor recreation worldCan multitask in a dynamic shop environmentPreferably have experience in marine, automotive, or powersports service writing (but we’ll train the right person!)Perks of Joining Rock OutdoorWork in a fun, fast-growing marine environmentBe part of a passionate, supportive teamOpportunities for advancement and marine industry trainingCompetitive compensation and benefitsEmployee discounts for gear, equipment, and more!Make Waves With Us!If you’re ready to dive into a rewarding role surrounded by boats, fishing gear, kayaks, and the excitement of water sports, apply today and help Rock Outdoor keep our customers on the water where they belong!