Marine Service Operations Leader

OneWater Marine Inc.; Sarasota (FL); Vor Ort; USD 80.000 - 120.000; Vollzeit

Zusammenfassung

OneWater Marine is seeking a Service Manager in Sarasota, FL to lead and oversee all aspects of the service department, supervise technicians, writers and support staff, and drive profitability while delivering an exceptional customer service experience.

The ideal candidate has at least 5 years in service operations with supervisory experience, marine industry background preferred, and relevant certifications (OEM certifications a plus).

Qualifikationen

• Minimum of 5 years in service operations, with at least 2 years in a supervisory or management role.
• Marine industry experience preferred; related industries (automotive, powersports, RV) also considered.
• Education: High school diploma or GED required.
• Technical certification or associate degree in marine technology or service management is a plus.
• Certifications: OEM certifications preferred.
• Valid driver’s license required; boating license as applicable by state.
• Proficient in Dealer Management Systems (e.g., Lightspeed, DockMaster).
• Strong computer literacy with Microsoft Office (Word, Excel, Outlook).

Aufgaben

• Supervise and coordinate the daily activities of service technicians, writers, and support staff to ensure efficient workflow and timely job completion.
• Manage service staff; coach and train team members to maintain high technical and customer service standards.
• Monitor department profitability; manage labor efficiency, review repair order accuracy, and implement competitive pricing strategies.
• Recruit, hire and terminate service personnel as needed.
• Serve as the primary escalation point for customer concerns; ensure high levels of satisfaction through proactive communication.
• Drive process improvements to increase productivity and customer retention.

Kenntnisse

Team management

Customer service

Workflow management

Quality control

Financial management

Ausbildung

High school diploma or GED

Technical certification or associate degree in marine technology or service management

Tools

Lightspeed

DockMaster

Microsoft Office

Jobbeschreibung

OneWater Marine is seeking a Service Manager in Sarasota, FL to lead and oversee all aspects of the service department, supervise technicians, writers and support staff, and drive profitability while delivering an exceptional customer service experience.

The ideal candidate has at least 5 years in service operations with supervisory experience, marine industry background preferred, and relevant certifications (OEM certifications a plus).