Marine Service & Delivery Specialist

Bass Pro Shops; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops seeks a Service Specialist to support the Service Department operations, including inventory procedures, pre-delivery inspection (PDI) and delivery orientation. You may assist with service, warranty repairs, and parts sales for boats, motors, trailers, and ATVs/UTVs.

The role involves greeting customers, handling inquiries, updating IDS, performing PDI tasks, and coordinating with the Service Manager on repairs and estimates. Requires 21+ and high school diploma.

Qualifications

• High School education or equivalent.
• Must be at least 21 years old to qualify for this position.

Responsibilities

• Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
• Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
• Answers service, warranty and parts questions over the phone and in person.
• Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
• Affixes bar code labels to units received and updates lot location in IDS.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.

Skills

Customer service

Communication skills

Basic math

Teamwork

Education

High School diploma or equivalent

Tools

IDS software

Job description

Bass Pro Shops seeks a Service Specialist to support the Service Department operations, including inventory procedures, pre-delivery inspection (PDI) and delivery orientation. You may assist with service, warranty repairs, and parts sales for boats, motors, trailers, and ATVs/UTVs.

The role involves greeting customers, handling inquiries, updating IDS, performing PDI tasks, and coordinating with the Service Manager on repairs and estimates. Requires 21+ and high school diploma.