Marine Service Coordinator: Scheduling & Customer Experience

Laborde Products Inc; Covington (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability &

Life Insurance

401k with company match

Paid Time Off & Holidays

Competitive wages and annual bonuses

Job summary

Laborde Products Inc in Covington, LA, seeks a Service Coordinator to support our Service Department by coordinating daily operations, quotes, work orders, and customer relationships, in a role that blends office and industrial settings.

You will schedule technicians, communicate with customers, track service progress, and work with parts and CRM to meet KPIs, with competitive wages, on-site hours, and benefits.

Qualifications

• Must have a high school diploma or equivalent.
• Preferred bachelor’s degree.
• Experience in diesel engines, heavy equipment, or automotive industry preferred.
• Experience in a parts department or familiarity with parts preferred.
• Mechanical background preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Coordinate service requests from customers and create quotes and work orders.
• Manage daily scheduling of service personnel.
• Communicate with technicians and customers to keep all parties informed of scheduling issues, answer questions, respond to requests, and identify and implement solutions.
• Monitor how technicians are progressing through service jobs and make adjustments as necessary.
• Advise technicians on proper actions regarding customer, parts availability, or any problems that could impact the service request.
• Coordinate with technicians and Parts Team to ensure parts needed for the repair are available.
• Resolve customer issues by identifying and explaining the best solution, take the appropriate action and follow up to ensure customer satisfaction.
• Manage work in progress, service record keeping, CRM management, and departmental KPI’s.
• Approve Service Team payroll as needed.
• May perform other duties as required by business needs.

Skills

Energetic and positive attitude

Organizational skills

Leadership

Interpersonal skills

Communication skills

Customer service mindset

Flexibility/adaptability

Teamwork

Education

High school diploma or equivalent; bachelor’s degree preferred

Job description

Laborde Products Inc in Covington, LA, seeks a Service Coordinator to support our Service Department by coordinating daily operations, quotes, work orders, and customer relationships, in a role that blends office and industrial settings.

You will schedule technicians, communicate with customers, track service progress, and work with parts and CRM to meet KPIs, with competitive wages, on-site hours, and benefits.