Marine Service Coordinator — Scheduling & Customer Care

Laborde Products; Covington (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Annual bonuses

Medical, Dental, Vision, Disability &

Life Insurance

401k with company match

Paid Time Off

Company Holidays

Job summary

Laborde Products, based in Covington, LA, is seeking a Service Coordinator to optimize the daily operations of the Service Department and strengthen customer relationships.

You will coordinate service requests, schedule technicians, manage records and KPIs, and ensure parts availability and timely communication with customers.

This role operates in a combined office/industrial setting with competitive wages and comprehensive benefits.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in the diesel engine, heavy equipment, or automotive industry preferred.
• Experience in a parts department or familiarity with parts preferred.
• Mechanical background preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Coordinate service requests from customers and create quotes and work orders.
• Manage daily scheduling of service personnel.
• Communicate with technicians and customers to keep all parties informed of scheduling issues, answer questions, respond to requests, and identify and implement solutions.
• Monitor how technicians are progressing through service jobs and make adjustments as necessary.
• Advise technicians on proper actions regarding customer, parts availability, or any problems that could impact the service request.
• Coordinate with technicians and Parts Team to ensure parts needed for the repair are available.
• Resolve customer issues by identifying and explaining the best solution, take the appropriate action and follow up to ensure customer satisfaction.
• Manage work in progress, service record keeping, CRM management, and departmental KPI’s.
• Approve Service Team payroll as needed.
• May perform other duties as required by business needs.

Skills

High energy

Organizational skills

Leadership

Interpersonal skills

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Laborde Products, based in Covington, LA, is seeking a Service Coordinator to optimize the daily operations of the Service Department and strengthen customer relationships.

You will coordinate service requests, schedule technicians, manage records and KPIs, and ensure parts availability and timely communication with customers.

This role operates in a combined office/industrial setting with competitive wages and comprehensive benefits.