Service Coordinator

Laborde Products Inc; Covington (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability &

Life Insurance

401k with company match

Paid Time Off & Holidays

Competitive wages and annual bonuses

Job summary

Laborde Products Inc in Covington, LA, seeks a Service Coordinator to support our Service Department by coordinating daily operations, quotes, work orders, and customer relationships, in a role that blends office and industrial settings.

You will schedule technicians, communicate with customers, track service progress, and work with parts and CRM to meet KPIs, with competitive wages, on-site hours, and benefits.

Qualifications

• Must have a high school diploma or equivalent.
• Preferred bachelor’s degree.
• Experience in diesel engines, heavy equipment, or automotive industry preferred.
• Experience in a parts department or familiarity with parts preferred.
• Mechanical background preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Coordinate service requests from customers and create quotes and work orders.
• Manage daily scheduling of service personnel.
• Communicate with technicians and customers to keep all parties informed of scheduling issues, answer questions, respond to requests, and identify and implement solutions.
• Monitor how technicians are progressing through service jobs and make adjustments as necessary.
• Advise technicians on proper actions regarding customer, parts availability, or any problems that could impact the service request.
• Coordinate with technicians and Parts Team to ensure parts needed for the repair are available.
• Resolve customer issues by identifying and explaining the best solution, take the appropriate action and follow up to ensure customer satisfaction.
• Manage work in progress, service record keeping, CRM management, and departmental KPI’s.
• Approve Service Team payroll as needed.
• May perform other duties as required by business needs.

Skills

Energetic and positive attitude

Organizational skills

Leadership

Interpersonal skills

Communication skills

Customer service mindset

Flexibility/adaptability

Teamwork

Education

High school diploma or equivalent; bachelor’s degree preferred

Job description

With over 25 years of dedicated service, Laborde Products stands at the forefront of marine engine distribution, committed to delivering excellence across the Southeast, up through the Great Lakes, and along the East Coast. Headquartered in Covington, LA and with branches in Deer Park, TX and Paducah, KY, we are your trusted partner in marine propulsion, featuring top brands like Mitsubishi, Steyr Motors, Yanmar and Scania Marine.

We are currently seeking a Service Coordinator to join our growing team in Covington, LA. The Service Coordinator promotes customer experience through the coordination of the daily operations of our Service Department while developing relationships with Laborde Product’s customers and works closely with the Service Manager to ensure overall customer satisfaction.

In this role, you will:

• Coordinate service requests from customers and create quotes and work orders.
• Manage daily scheduling of service personnel.
• Communicate with technicians and customers to keep all parties informed of scheduling issues, answer questions, respond to requests, and identify and implement solutions.
• Monitor how technicians are progressing through service jobs and make adjustments as necessary.
• Advise technicians on proper actions regarding customer, parts availability, or any problems that could impact the service request.
• Coordinate with technicians and Parts Team to ensure parts needed for the repair are available.
• Resolve customer issues by identifying and explaining the best solution, take the appropriate action and follow up to ensure customer satisfaction.
• Manage work in progress, service record keeping, CRM management, and departmental KPI’s.
• Approve Service Team payroll as needed.
• May perform other duties as required by business needs.

Qualifications we are looking for:

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience working in the diesel engine, heavy equipment, or automotive industry preferred.
• Experience in a parts department or familiarity with parts preferred.
• Mechanical background preferred.
• Valid driver’s license with a clean driving record.

Skills you will need:

• High energy with a positive attitude and strong work ethic.
• Willing to face complex issues head on and work through challenges to build a stronger organization.
• Excellent organizational and leadership skills.
• Well-developed interpersonal skills.
• Ability to work well individually and as part of a team with diverse personalities.Tactful and mature.
• Excellent communication skills.
• Strong customer service mentality.
• Ability to act with flexibility and react quickly to changing priorities.

What you can expect as a Service Coordinator:

• This position operates in both an office and industrial environment.
• Regularly works around mechanical equipment and may be exposed to high noise levels at times.

Work Schedule and Benefits:

• Standard office hours are Monday – Friday from 8:00am – 5:00pm.
• Must be available for on-call rotation.
• Competitive Wages and Annual Bonuses.
• Medical, Dental, Vision, Disability and Life Insurance.
• 401k plans with company match.
• Paid Time Off and Company Paid Holidays.

At Laborde Products, we are committed to the success of our company and fellow team members. We do that through teamwork and completing every task with the highest level of honesty, integrity and enthusiasm.

We value equal opportunity employment and are committed to hiring individuals regardless of race, color, religion, sex, sexual orientation, national origin, disability, age, veteran status or any other protected group.

Laborde Products does not sponsor visas.