Service Coordinator – New Orleans

Mackay Communications, Inc.; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Mackay Communications, Inc. is seeking a Service Coordinator in New Orleans, LA. The role involves coordinating service operations, communicating with clients, and ensuring the timely dispatch of Marine Service Technicians. Candidates should have organizational skills and experience in field service coordination.

The Service Coordinator will handle service call processes, validate customer credit, and monitor after-hours communications. A college degree is preferred, along with proficiency in Microsoft Office.

Mackay is an EEO employer encouraging veterans to apply.

Qualifications

• 3+ years’ experience in dispatching and/or field service coordination.
• Valid driver's license and reliable transportation are required.

Responsibilities

• Communicate with clients and ensure timely service requirements are met.
• Coordinate internal logistics and service call processes.
• Dispatch Field Technicians with necessary information and parts.

Skills

Excellent organization skills

Communication skills

Microsoft Office proficiency

Education

College degree in electronics or business

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Under the direction of the Service Manager, the Service Coordinator communicates with our clients, accurately assesses their needs, verifies ship arrivals, and dispatches our Marine Service Technicians with the parts needed to perform the job. The coordinator will communicate with all key parties via telephone or email throughout the service experience and diligently helps to resolve any disputes. A weekend call rotation is required for this 24/7 service industry.

Responsibilities include but not limited to

• Always follow Mackay’s policies and procedures.
• Provide excellent customer service by answering phone and emails promptly and ensuring that the daily service requirements of all customers are met in a timely manner.
• Call agents to check on vessel schedules.
• Validate customer credit.
• Generating service call IDs in company database.
• Communicate job progress with customers, discuss any job problems, and send completion reports.
• Coordinate depot internal logistics to maintain continuity on all work being performed.
• Review all service work, both in progress and when completed, and authorize invoicing.
• Ensure that all daily, weekly, monthly, and yearly depot processes are followed including timely completion of service work, service and parts pricing, time keeping, time transfers, inventory control, customer invoicing, expense reports, and general record keeping.
• Interfaces with parts department, assists with annual physical inventory.
• Dispatch Field Technicians to the job site with proper information and parts needed to perform the job.
• Coordinates travel arrangements for overseas jobs.
• Process repairs from receipt to delivery.
• Assist in facility management and administrative duties.
• Monitors emails and phone calls after hours.
• Weekend call rotations.

Service Coordinator Qualifications

• A college degree in electronics or business is preferred but not required.
• 3+ Years’ experience in dispatching and/or field service coordination.
• Possess excellent organization and communication skills.
• High proficiency in Microsoft Office such as Excel, Word, and Outlook.
• Valid Driver’s Licenses and reliable transportation are required.

Mackay is an EEO employer, a veterans-friendly organization, and veterans or non-veterans with the above qualifications are encouraged to apply.

Candidates must be legally authorized to work in the USA and pass a thorough background check.