Marine Service Advisor — Customer‑Focused, Growth Ready

Skiers Marine Inc.; Memphis (TN); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Relocation bonus

Training & development

Vision insurance

Résumé du poste

Skier's Marine in Memphis, TN is seeking a Service Advisor to help our Service Center operate with integrity, efficiency and profitability. You will work closely with the General Manager and technicians to deliver excellence to our customers through clear communication, accurate data, and timely service.

The ideal candidate is organized, detail-oriented, customer-focused, and demonstrates strong communication.

Qualifications

• Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable).
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Basic understanding of service processes, parts ordering, warranty filing.
• Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.).
• Ability to operate in a fast-paced service environment and manage multiple priorities.

Responsabilités

• Customer Follow-Up: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships.
• Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations.
• Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skier's Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive.
• Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards.
• Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised.
• Computer Proficiency: Navigate Windows and/or macOS systems, and type at least 55 words per minute.
• Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors.
• Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skier's Marine Coordinators to resolve issues and maintain company alignment.
• Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills.

Connaissances

Organizational skills

Communication

Office software

Data entry

Outils

Microsoft Office

Google Workspace

Description du poste

Skier's Marine in Memphis, TN is seeking a Service Advisor to help our Service Center operate with integrity, efficiency and profitability. You will work closely with the General Manager and technicians to deliver excellence to our customers through clear communication, accurate data, and timely service.

The ideal candidate is organized, detail-oriented, customer-focused, and demonstrates strong communication.