Service Advisor

Skiers Marine Inc.; Gainesville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Training & development

Performance-based incentives

Paid time off

Training & development

Vision insurance

Job summary

A leading marine dealership is seeking a Service Advisor to ensure the Service Center operates efficiently and profitably. You’ll be responsible for customer communication, parts ordering, and quality inspection of service boats. The ideal candidate should have a background in service advisor roles and strong communication skills. This full-time position offers a competitive wage, benefits including health insurance, and opportunities for professional growth.

Qualifications

• Proven experience as a Service Writer, Service Advisor, or similar role (marine industry preferred).
• Ability to operate in a fast-paced service environment and manage multiple priorities.
• Basic understanding of service processes, parts ordering, warranty filing.
• Proficiency with Windows/macOS and standard office software.

Responsibilities

• Communicate with customers daily, building trust and relationships.
• Ensure necessary parts are ordered promptly to support technicians.
• Inspect completed service boats to ensure workmanship meets standards.
• Quality Inspection: inspect serviced boats for workmanship.
• Sales Team Collaboration: coordinate with sales to ensure boats are ready as promised.
• Computer Proficiency: navigate Windows and/or macOS, type at least 55 words per minute.
• Warranty Management: file warranty claims and manage parts/shipping.

Skills

Customer communication

Organizational skills

Multitasking

Computer proficiency

Verbal communication

Tools

Microsoft Office

Google Workspace

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Relocation bonus
• Training & development
• Vision insurance

Job Title

Service Advisor

Location & Employment

Memphis, TN
Full-Time | On-site
Reports To: General Manager

Job Summary

As a Service Advisor at Skier’s Marine in Memphis, you’ll play a key role in ensuring our Service Center operates with integrity, efficiency, and profitability. Working closely with the General Manager and technicians, you will deliver excellence to our customers by maintaining clear communication, accurate data, and timely service. The ideal candidate is organized, detail‑oriented, customer-focused, displys strong communication skills, and is committed to representing Skier’s Marine’s values.

Key Responsibilities

Initial Responsibilities

• Customer Follow‑Up: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships.
• Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations.
• Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skier’s Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive.
• Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards.
• Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised.
• Computer Proficiency: Navigate Windows and/or macOS systems, and type at least 55 words per minute.
• Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors.

Preferred Responsibilities

• Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skier’s Marine Coordinators to resolve issues and maintain company alignment.

Optional Responsibilities

• Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills.

Qualifications

• Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable).
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Basic understanding of service processes, parts ordering, warranty filing.
• Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.).
• Ability to operate in a fast‑paced service environment and manage multiple priorities.

Compensation & Benefits

• Competitive hourly wage or salary, commensurate with experience.
• Performance‑based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional growth and training.

About Skier’s Marine

Skier’s Marine is a leading marine dealership committed to providing exceptional customer experiences and top‑tier service. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity.

Equal Employment Opportunity Statement

Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.