Marina Service Leader: Elevate Vessel Care & Team

DeKalb Health; Grand Haven (MI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Full Benefits Package Including 401(k)

Orthodontic Coverage

Paid Time Off

Paid Holidays

Fertility Assistance

Paid Uniforms

Boating Discounts

Tuition Reimbursement Program

Tool Repurchasing Program

ABYC Training

Job summary

Safe Harbor Marinas is seeking a Service Manager for the marina in Grand Haven, MI. The role oversees the service department, schedules maintenance, and leads technicians to ensure timely, quality work on vessels.

You will report to the General Manager and collaborate with a dynamic marina team. The ideal candidate has 5+ years in service management, ABYC or equivalent certifications, strong leadership, and proficiency with Microsoft Office.

Qualifications

• 5 years of relevant service management experience preferred.
• ABYC and/or manufacturer certifications preferred
• High school diploma or equivalent required
• Ability to lead and develop service teammates and coordinate with a marina team
• Proficiency with Microsoft Office and service scheduling tools

Responsibilities

• Interpret the needs of SHM members and vessels and determine maintenance schedules.
• Provide clear work orders and instructions for technicians.
• Manage service department teammates and equipment to meet targets.
• Communicate with boat owners regarding service needs and timelines; resolve issues.
• Provide repair estimates, maintain customer satisfaction, and coordinate with the General Manager.

Skills

People leadership

Service management

Microsoft Office

Customer service

Own tools

Education

High school diploma

Tools

ABYC Standards

Job description

Safe Harbor Marinas is seeking a Service Manager for the marina in Grand Haven, MI. The role oversees the service department, schedules maintenance, and leads technicians to ensure timely, quality work on vessels.

You will report to the General Manager and collaborate with a dynamic marina team. The ideal candidate has 5+ years in service management, ABYC or equivalent certifications, strong leadership, and proficiency with Microsoft Office.