Marina Operations & Guest Service Specialist

Hawks Cay; Duck Key (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Employee discounts

Housing options

Job summary

Hawks Cay Resort in Marathon, FL is seeking a marina dockhand to welcome vessels, connect water and electrical services, fuel boats, and support dock operations while ensuring guest safety.

Qualifications include a high school diploma or GED, ability to swim, and willingness to work weekends and long outdoor shifts; boating familiarity, physical fitness, and a positive attitude are essential, with housing options possible.

Qualifications

• High school diploma or GED required.
• Previous marina or dockhand experience preferred.
• Customer service, boating, or fuel-handling experience preferred.
• Positive attitude and enthusiasm for working outdoors and interacting with guests.
• Ability to swim and comfort working around the water.
• Ability to lift 50+ lbs and remain active/standing for extended periods.
• Flexible schedule, including weekends, holidays, and varying shifts as needed for marina operations and weather events.
• Competitive hourly wage
• Health, dental, and vision insurance (eligibility based on hours worked)
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on resort accommodations, dining, and activities
• Professional development and training opportunities
• Employee recognition programs
• Complimentary or discounted meals (based on position)
• Housing options may be available for eligible associates
• A supportive, team-oriented work environment in a beautiful Florida Keys resort setting

Responsibilities

• Welcome and assist incoming and departing vessels, helping captains safely dock and undock boats, including in challenging wind and current conditions.
• Connect water and electrical services to boats and monitor dock lines and utilities during changing weather conditions.
• Fuel vessels safely and assist with supplies, water services, battery charging, and other boater needs while processing retail transactions.
• Maintain docks, equipment, grounds, and work areas so they remain clean, safe, and aesthetically excellent.
• Assist with general marina maintenance projects and repairs, staying alert for safety-related issues.
• Support hurricane and storm preparation efforts as assigned.
• Know and follow procedures for radio use, fire, first aid, freeze protection, and oil-spill response.
• Assist with retail inventories and live-bait keeping procedures and laws as needed.
• Support tournament and special marina events.
• Clean and maintain the fuel pier, marina store, equipment, and surrounding areas; perform regular wash-downs to prevent fuel buildup and keep the area free of trash.
• Keep supervisors informed when supplies are running low.
• Perform other duties as assigned by the Marina Supervisor or Marina Director.

Skills

Customer service

Boating

Ability to swim

Physical fitness

Flexible schedule

Education

High school diploma or GED

Job description

Hawks Cay Resort in Marathon, FL is seeking a marina dockhand to welcome vessels, connect water and electrical services, fuel boats, and support dock operations while ensuring guest safety.

Qualifications include a high school diploma or GED, ability to swim, and willingness to work weekends and long outdoor shifts; boating familiarity, physical fitness, and a positive attitude are essential, with housing options possible.