Marina Operations Director & Guest Experience Leader

Nantucket Boat Basin; Nantucket (MA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary + bonus

Health, vision and dental insurance

Paid vacation

Vested 401(k) plan

Life insurance

Long-term care

Health club reimbursement

Dining, retail and hotel discounts

Job summary

White Elephant Resorts seeks a Managing Director/Dockmaster of Marina Operations to lead Nantucket Boat Basin's daily and long-term operations. This hands-on role oversees guest experiences, safety, maintenance, and capital planning, and requires executive leadership from the docks as well as business oversight.

The ideal candidate brings substantial marina and hospitality experience, strong financial acumen, and a proven ability to build and lead a service-focused team in a fast-paced setting.

Qualifications

• Minimum of five years of marina management experience.
• Hospitality management experience required.
• Proven ability to lead and develop teams.
• Strong operational and financial management skills.
• Excellent guest-service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to remain calm and make sound decisions in a fast-paced marina environment.
• Strong written and verbal communication skills.
• Comfort using property-management, computer, and point-of-sale systems.
• Ability to work independently while collaborating effectively across departments.
• Strong understanding of marina safety, environmental, and regulatory requirements.

Responsibilities

• Lead all day-to-day marina operations while maintaining standards for service, safety, and hospitality.
• Recruit, train, coach, and manage marina employees while building a professional, service-focused team.
• Ensure an exceptional experience for marina guests and respond effectively to special requests, concerns, and complaints.
• Manage marina revenues, expenses, operating controls, budgets, and profitability.
• Develop annual and long-term operating, sales, marketing, and capital plans.
• Maintain the marina, docks, facilities, equipment, vessels, and vehicles in first-class condition.
• Develop and manage a five-year capital plan for marina property and assets.
• Ensure compliance with applicable federal, state, and local safety and environmental regulations.
• Maintain relationships with regulatory partners (Coast Guard, Harbor Master, Health Inspector, Fire Chief, etc.).
• Maintain current knowledge of marina services, slip inventory, rates, availability, arrivals, departures, promotions, and scheduled groups.
• Work closely with Front Desk, Concierge, Dock Attendants, Pump Out Attendants, Engineering, Security, and other teams.

Skills

Marina management

Hospitality management

Team leadership

Operational budgeting

Regulatory compliance

Safety awareness

Customer service

Operations planning

Tools

Property management system

POS systems

MS Office

Job description

White Elephant Resorts seeks a Managing Director/Dockmaster of Marina Operations to lead Nantucket Boat Basin's daily and long-term operations. This hands-on role oversees guest experiences, safety, maintenance, and capital planning, and requires executive leadership from the docks as well as business oversight.

The ideal candidate brings substantial marina and hospitality experience, strong financial acumen, and a proven ability to build and lead a service-focused team in a fast-paced setting.