Marina Guest Services Supervisor - Lead Guest Experience

Suntex Marina Investors, Llc; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

Suntex Marinas in Dania Beach, FL, seeks a Guest Services Supervisor to lead the front office and marina guest experiences, drive sales and rentals, and uphold world-class customer service.

This role reports to the General Manager and requires strong interpersonal skills, organization, and hands-on coaching of the Guest Service team to ensure satisfaction and smooth operations across fuel, pump-out, and arrivals.

Qualifications

• Bachelor’s Degree preferred.
• Excellent interpersonal and outstanding communication skills.
• Very organized and detail oriented.
• Proficient in Microsoft Office products.

Responsibilities

• Direct the Guest Service team under GM or Guest Services Manager to deliver world class customer service.
• Provide training for the Guest Service team to promote sales, rentals and Suntex Marinas standards.
• Ensure marina customers are satisfied with services provided.
• Maintain rental fleet and watersport equipment to be clean and in working order for the best guest experience.

Skills

Interpersonal skills

Communication

Organizational skills

Microsoft Office

Education

Bachelor’s degree preferred

Tools

None

Job description

Suntex Marinas in Dania Beach, FL, seeks a Guest Services Supervisor to lead the front office and marina guest experiences, drive sales and rentals, and uphold world-class customer service.

This role reports to the General Manager and requires strong interpersonal skills, organization, and hands-on coaching of the Guest Service team to ensure satisfaction and smooth operations across fuel, pump-out, and arrivals.