Marina Guest Services Lead - Sales and Experience

Suntex-Marina-Investors,-LLC; Garland (TX); On-site; USD 15,000 - 26,000; Full time

Job summary

Suntex Marinas in Garland, TX is seeking a Guest Services Supervisor to lead the front office/store team, drive sales and rentals, manage cash and inventory, and uphold world-class customer service. You will oversee operations across marina services including fuel dock and water activities, ensuring a top-tier guest experience.

The role requires strong communication, organization, and training abilities, with flexibility for weekend/holiday hours and a focus on customer satisfaction and safety.

Qualifications

• Bachelor’s Degree preferred
• Excellent interpersonal and outstanding communication skills
• Very organized and detail oriented
• Proficient in Microsoft Office products

Responsibilities

• Assist with directing the Guest Service team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.
• Facilitate training for the Guest Service team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
• Ensures marina customers are satisfied with services provided.
• Ensure that our rental fleet and watersport equipment are clean, in perfect working order, giving our guests the best experience on the water.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail orientation

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Suntex Marinas in Garland, TX is seeking a Guest Services Supervisor to lead the front office/store team, drive sales and rentals, manage cash and inventory, and uphold world-class customer service. You will oversee operations across marina services including fuel dock and water activities, ensuring a top-tier guest experience.

The role requires strong communication, organization, and training abilities, with flexibility for weekend/holiday hours and a focus on customer satisfaction and safety.