Marina Dockmaster: Guest Services & Operations Leader

Suntex Marinas; Islamorada (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

Suntex Marinas in Islamorada, FL seeks a Dockmaster to lead dock operations, supervise dockhands, coordinate vessel arrivals, fuel operations, safety, and concierge-style guest services.

The role emphasizes training staff, securing the marina during weather, inspecting docks, and maintaining high standards of cleanliness and organization while communicating effectively with vessel captains in a luxury environment.

Qualifications

• Broad knowledge of marina operations, boat lifting, boat handling and towing, and equipment maintenance
• Ability to manage and motivate staff
• Positive attitude, the ability to communicate proficiently, and ability to relate to customers in a luxury environment
• Understanding of common marina operational documentation such as agreements, contracts, terms and conditions, marina regulations and must be able to analyze them

Responsibilities

• Sets and provides the highest level of customer/guest services and expedites any and all requests from vessels
• Schedules and manages all dockhands in marina related duties such as securing boats, fuel, black water pump outs, connecting and monitoring utility services, and waste disposal. Leads the dockhands by example.
• Performs daily inspection of the docks, works with maintenance manager in scheduling general repair and maintenance of the docks in order to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.
• Routinely operates, motor and water vehicles and other various mechanized equipment

Skills

Staff management

Customer service

Leadership

Marina operations knowledge

Safety awareness

Communication

Job description

Suntex Marinas in Islamorada, FL seeks a Dockmaster to lead dock operations, supervise dockhands, coordinate vessel arrivals, fuel operations, safety, and concierge-style guest services.

The role emphasizes training staff, securing the marina during weather, inspecting docks, and maintaining high standards of cleanliness and organization while communicating effectively with vessel captains in a luxury environment.