Maple & Ash Miami - Service Manager

MAPLE & ASH MIAMI LLC; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Maple Hospitality Group is seeking a Restaurant Manager for Maple & Ash Miami in Miami, FL. The role leads a high-volume dining operation, collaborates with management on revenue strategies, and builds strong training programs to uphold exceptional hospitality and service standards.

The position requires 2+ years of management experience in a high-volume restaurant, excellent communication skills, and a passion for food and beverage.

Qualifications

• 2+ years of management experience in a high-volume restaurant.
• Strong written and verbal communication skills.
• Passion and dedication to food, beverage, and service.
• Polished, professional, energetic floor management style.
• Ability to work in a systems-driven environment.
• Basic knowledge of MS Office and restaurant systems/software.
• Adaptable and able to follow company policies and values.
• Attention to detail and commitment to quality.

Responsibilities

• Collaborate with management to create solutions for increased revenue and reducing costs.
• Collaborate with accounting to report expenditures.
• Develop and maintain restaurant SOPs.
• Recruit and train hourly staff to uphold company culture.
• Grow and maintain in-house training program for hourly staff.
• Prepare for and participate in weekly Manager meetings.
• Work with the chef team to ensure 100% guest satisfaction during service.
• Maintain sanitation standards and comply with health regulations.

Skills

Management experience

High-volume restaurant

Written & verbal communication

Food/beverage passion

Professional demeanor

Systems-driven environment

MS Office

Restaurant software

Adaptability

Attention to detail

Tools

MS Office

Restaurant POS systems

Job description

Job Details

Job Location: Maple & Ash Miami - Miami, FL 33132

Position Type: Full Time

Job Category: Restaurant - Food Service

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, and Boston you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity: Always give more, exceed expectations.
• Excellence: Deliver exceptional work with unmatched expertise.
• Fun: Love what you do, laugh often, and enjoy the journey.
• Fail Fast: Learn from mistakes, adapt, and keep improving.

What You Will Do

• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Cultivate the restaurant’s in‑house training program for all hourly positions – and ensure knowledge retention
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Maintain a friendly, caring and professional demeanor at all times in a fast‑paced environment
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Other duties as requested

Qualifications

• 2+ years of Management experience
• High volume restaurant experience is a must
• Strong written and verbal communication skills
• Strong passion and dedication to food, beverage, and service
• Polished, professional, and energetic approach to floor management
• Ability to work well in a systems‑driven environment
• Basic Knowledge of MS Office and common restaurant systems and software
• Ability to be adaptable and abide by policies and values of company
• Attention to detail and commitment to quality

This role requires

• Ability to move about freely.
• Ability to lift to 25 lbs.
• Must be able to be stationary for extended periods of time in a seated position.
• Must be able to stand and/or walk for extended periods of time.
• Must present a professional appearance.