Lead Host

Maple-; Scottsdale (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Maple Hospitality Group in Scottsdale is looking for a Reservations/Guest Service Associate to join our front-of-house team. You will manage reservations on SevenRooms, greet guests, and coordinate seating with warmth and professionalism to ensure a memorable dining experience.

Excellent communication, punctuality, and the ability to stay composed during busy times are essential. Availability incl�udes weekends/holidays; training and uniforms are provided.

Qualifications

• Experience delivering high-quality guest service in a fast-paced dining environment.
• Excellent communication and professional demeanor with guests and teammates.

Responsibilities

• Manage reservations on SevenRooms and confirm seating arrangements.
• Greet guests upon arrival and thank them for dining with Maple Hospitality.
• Quote wait times accurately and seat guests in a timely manner.
• Coordinate table assignments and adjust to guest needs during service.
• Maintain a professional appearance and assist teammates as needed.

Skills

Guest service orientation

Professional communication

Punctuality

Tools

SevenRooms

Job description

Maple Hospitality Group is the national hospitality group driven by Jim Lasky, Chef Danny Grant, and a team of world-class food lovers who serve to live and live to serve. Successful restaurants exist for many years by delivering all of the following: impeccable food, World-class service, and a one-of-a-kind dining experience. Our team’s goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and our teams deliver an experience beyond what is expected—that is the Maple Hospitality promise. As the Company expands throughout Chicago, Scottsdale, Dallas Santa Barbara, Miami, Boston and New York, opportunities for growth, travel and continuing education are endless.Maple & Ash is an innovative take on the traditional steakhouse — mixing modern aesthetic with authentic service to deliver classic wood-fired dishes. With a menu crafted by two Michelin star Chef Danny Grant and a 5,000 bottle wine program named one of “America’s Best” by Wine Spectator, Maple & Ash finds a way to celebrate every moment. It’s more than just a restaurant, it’s an experience.In everything we do, there are four principles that we live by:Generous - We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.Excellence - We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group.Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.What You Will Do:You will report to the Director of Restaurants and General Manager. Daily responsibilities include the following but not limited to:Manage reservations on Seven RoomsEnthusiastically engage guests upon arrival and graciously thank them for diningManage waiting guestsDesignate table assignmentsExhibit an excellent service attitude and be willing to go out of their way to accommodate our guestsBe flexible and able to adjust to meet the changing needs of the restaurant and guestsMaintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situationsAccurately quote wait times and seat guests in a timely mannerBe considerate and willing to help out fellow teammatesTolerate pressure and work calmly and efficiently during busy timesIdentify investors and restaurant VIPs and notify their serverCommunicate changes/events that can influence coversOther tasks as assignedWhat You Need to Bring to the Table:Proficiency with reservation systems softwareProfessional, articulate, friendly, and punctualPossess and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guestsFlexible hours are required (able to work days, nights, weekends, holidays)Confidence in personal style and appearanceMust be able to work at a rapid pace while maintaining attention to detailCommunication and ability to delegateSkilled in time managementThis role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.