Monarch - Service Manager

Monarch; Dallas (TX); Presencial; USD 60 000 - 75 000; Tempo integral

Resumo da oferta

Monarch in Dallas is seeking an experienced Service Manager to lead front-of-house operations for a high-volume restaurant. You will collaborate with management to optimize revenue, train staff, and uphold service standards.

You will recruit hourly team members, supervise SOPs, ensure guest satisfaction, and maintain sanitation and safety. The role requires polished, energetic leadership in a fast-paced environment and familiarity with MS Office and restaurant systems.

Qualificações

• 2+ years of management experience in a fast-paced restaurant.
• High volume restaurant experience required.
• Strong written and verbal communication skills.
• Polished, professional and energetic floor leadership.

Responsabilidades

• Collaborate with management to drive revenue and reduce costs.
• Recruit and train hourly staff to uphold service standards.
• Develop and maintain SOPs for restaurant operations.
• Lead weekly manager meetings and communicate with guests during service.
• Ensure guest satisfaction and maintain sanitation and safety standards.

Conhecimentos

Management experience

High volume restaurant

Communication skills

Professional demeanor

Ferramentas

MS Office

Descrição da oferta de emprego

Monarch - Service Manager# Monarch - Service ManagerDALLAS, TX 75202## OverviewPosition TypeFull TimeCategoryRestaurant - Food Service## DescriptionJoin **Maple Hospitality Group**, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and **two-Michelin-starred Chef Danny Grant**, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating **iconic destinations**.We believe success hinges on **impeccable food, world-class service, and one-of-a-kind dining experiences**. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston, and New York you'll find **endless opportunities for growth, travel, and continuing education**.Our culture is built on four core principles:* **Generosity:** Always give more, exceed expectations.* **Excellence:** Deliver exceptional work with unmatched expertise.* **Fun:** Love what you do, laugh often, and enjoy the journey.* **Fail Fast:** Learn from mistakes, adapt, and keep improving.**What You Will Do*** Collaborate with the management team to create solutions for increased revenue and reduced spending* Collaborate with accounting personnel to report expenditures* Regularly collaborate on restaurant-specific standard operating procedures (SOPs)* Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture* Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention* Actively prepare for and participate in weekly Manager meetings* Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service* Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems* Communicate effectively and genuinely with guests, staff members and other departments* Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment* Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards* Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere* Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles* Other duties as requested## Qualifications**What You Need to Bring to the Table*** 2+ years of Management experience* High volume restaurant experience is a must* Strong written and verbal communication skills* Strong passion and dedication to food, beverage, and service* Polished, professional, and energetic approach to floor management* Ability to work well in a systems-driven environment* Basic Knowledge of MS Office and common restaurant systems and software* Ability to be adaptable and abide by policies and values of company* Attention to detail and commitment to quality**This role requires*** Ability to move about freely.* Ability to lift to 25 lbs.* Must be able to be stationary for extended periods of time in a seated position.* Must be able to stand and/or walk for extended periods of time.* Must present a professional appearance.