Maple & Ash Boston - Host

Maple Hospitality Group; Boston (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Maple Ash Boston LLC in Boston, MA is seeking a guest experience professional to manage OpenTable reservations, greet guests on arrival, and guide seating with a friendly, high-service approach.

Responsibilities include handling waiting guests, assigning tables, and maintaining a polished service standard during peak hours while supporting teammates and ensuring guest satisfaction.

Qualifications

• Ability to use reservation systems to manage bookings.
• Professional, articulate, friendly, and punctual.
• Flexible hours including days, nights, weekends, holidays.

Responsibilities

• Manage reservations on OpenTable.
• Engage guests on arrival and thank them for dining.
• Manage waiting guests and designate table assignments.
• Exhibit a professional service attitude and accommodate guests.
• Be flexible and adapt to changing restaurant needs.
• Maintain professionalism and communicate changes to staff.
• Identify VIPs and notify servers as needed.

Skills

Reservation systems

Punctual

Time management

Communication

Customer service

Flexibility

Tools

OpenTable

Job description

Job Details

Job Location: Maple & Ash Boston LLC - Boston, MA 02210

Salary Range: $18.00 - $20.00 Hourly

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and Boston you'll find endless opportunities for growth, travel, and continuing education.

Company Culture

• Generosity:Always give more, exceed expectations.
• Excellence:Deliver exceptional work with unmatched expertise.
• Fun:Love what you do, laugh often, and enjoy the journey.
• Fail Fast:Learn from mistakes, adapt, and keep improving.

What You Will Do

• Manage reservations on OpenTable
• Enthusiastically engage guests upon arrival and graciously thank them for dining
• Manage waiting guests
• Designate table assignments
• Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
• Be flexible and able to adjust to meet the changing needs of the restaurant and guests
• Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations
• Be considerate and willing to help out fellow teammates
• Tolerate pressure and work calmly and efficiently during busy times
• Identify investors and restaurant VIPs and notify their server
• Communicate changes/events that can influence covers
• Other tasks as assigned

Qualifications

• Ability to use reservation systems
• Professional, articulate, friendly, and punctual
• Possesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests
• Flexible hours are required (able to work days, nights, weekends, holidays)
• Confidence in personal style and appearance
• Must be able to work at a rapid pace while maintaining attention to detail
• Communication and ability to delegate
• Skilled in time management

Additional Requirements

This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.

Equal Opportunity

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.