Lead Host

Paycom - ATS; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

Maple & Ash Boston LLC in Boston, MA is seeking a hospitality-focused host to manage reservations, warmly greet guests, and seat guests, maintaining professional appearance and pace during busy times.

The role requires proficiency with Seven Rooms, flexibility to work days, nights, weekends and holidays; strong communication, punctuality, and willingness to go the extra mile; Maple Hospitality Group offers an equal opportunity policy and opportunities for growth.

Qualifications

• Proficiency with reservation systems and guest flow management.
• Professional, articulate, friendly, and punctual.
• Flexible hours, including days, nights, weekends, and holidays.
• Ability to maintain composure and provide exceptional service.
• Strong communication and teamwork skills.
• Maintain professional appearance.

Responsibilities

• Manage reservations using Seven Rooms.
• Greet guests warmly on arrival and thank them for dining.
• Seat guests and designate table assignments.
• Maintain professional service attitude and accommodate guests.
• Adjust to changing restaurant needs with flexibility.
• Quote accurate wait times and manage lineups.
• Collaborate with teammates to ensure smooth service.
• Handle busy periods with calm efficiency.
• Identify VIPs and communicate changes to servers.
• Communicate events or changes that may affect covers.
• Move and lift up to 25 lbs; stand/walk for long periods.
• Adhere to uniform and appearance standards.

Skills

Reservation system proficiency

Professionalism

Communication

Time management

Guest service orientation

Flexibility

Tools

Seven Rooms

Job description

Job Details: Job Location: Maple & Ash Boston LLC - Boston, MA, Salary Range: $24.00 - $26.00Hourly, Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston and New York, you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity: Always give more, exceed expectations.
• Excellence: Deliver exceptional work with unmatched expertise.
• Fun: Love what you do, laugh often, and enjoy the journey.
• Fail Fast: Learn from mistakes, adapt, and keep improving.

What You Will Do:

• Manage reservations on Seven Rooms
• Enthusiastically engage guests upon arrival and graciously thank them for dining
• Manage waiting guests
• Designate table assignments
• Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
• Be flexible and able to adjust to meet the changing needs of the restaurant and guests
• Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations
• Accurately quote wait times and seat guests in a timely manner
• Be considerate and willing to help out fellow teammates
• Tolerate pressure and work calmly and efficiently during busy times
• Identify investors and restaurant VIPs and notify their server
• Communicate changes/events that can influence covers
• Other tasks as assigned

Qualifications: What You Need to Bring to the Table:

• Proficiency with reservation systems software
• Professional, articulate, friendly, and punctual
• Possess and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests
• Flexible hours are required (able to work days, nights, weekends, holidays)
• Confidence in personal style and appearance
• Must be able to work at a rapid pace while maintaining attention to detail
• Communication and ability to delegate
• Skilled in time management

This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.