Maple & Ash Boston - Host

MAPLE & ASH BOSTON LLC; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Maple Hospitality Group is seeking a proactive Front of House Reservations Host to manage OpenTable bookings and warmly welcome guests at our Boston location. You will coordinate seating, assist guests, and support a seamless dining experience in a fast-paced setting.

Ideal candidates are professional, punctual, and adaptable, with strong communication and time-management skills. Flexible hours, including days, evenings, weekends, and holidays, are required to meet guest needs.

Qualifications

• Must have strong, clear communication with guests and teammates.
• Able to manage multiple reservations and guest needs simultaneously.
• Proactive problem-solving and courteous interaction with diners.
• Able to work a fast-paced shift with composure and professionalism.

Responsibilities

• Manage reservations on OpenTable and guest arrivals.
• Engage guests upon arrival and thank them for dining.
• Assign tables and coordinate with service staff to optimize seating.
• Maintain a professional appearance and positive attitude during busy times.

Skills

Professional communication

Time management

Customer service

Flexibility

Attention to detail

Tools

OpenTable

Job description

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and Boston you'll find endless opportunities for growth, travel, and continuing education.Our culture is built on four core principles:Generosity: Always give more, exceed expectations.Excellence: Deliver exceptional work with unmatched expertise.Fun: Love what you do, laugh often, and enjoy the journey.Fail Fast: Learn from mistakes, adapt, and keep improving.What You Will DoManage reservations on OpenTableEnthusiastically engage guests upon arrival and graciously thank them for diningManage waiting guestsDesignate table assignmentsExhibit an excellent service attitude and be willing to go out of their way to accommodate our guestsBe flexible and able to adjust to meet the changing needs of the restaurant and guestsMaintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situationsBe considerate and willing to help out fellow teammatesTolerate pressure and work calmly and efficiently during busy timesIdentify investors and restaurant VIPs and notify their serverCommunicate changes/events that can influence coversOther tasks as assignedWho We Are Looking ForAbility to use reservation systemsProfessional, articulate, friendly, and punctualPossesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guestsFlexible hours are required (able to work days, nights, weekends, holidays)Confidence in personal style and appearanceMust be able to work at a rapid pace while maintaining attention to detailCommunication and ability to delegateSkilled in time managementThis role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.