Manufacturing Programs Coordinator

Employnet, Inc.; Salem (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Employnet, Inc. is seeking a Program Assistant to support communication and program execution between the Client and customers, ensuring requirements align with contract terms.

You will assist Program Managers with day-to-day activities including order management, delivery coordination, revenue support, issue resolution, and customer satisfaction while working with planning, production, and quality teams to meet schedules and ensure on-time delivery.

Qualifications

• Associated business, operations, or customer service experience is required.
• 3–5 years of experience in a manufacturing environment, electronics contract manufacturing experience preferred.
• Experience working with ERP/MRP systems and cross-functional manufacturing teams is a plus.
• Strong organizational and administrative skills
• Effective written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with attention to detail
• Proficiency with Microsoft Office tools

Responsibilities

• Coordinate RFQ activities with complete and accurate data packages.
• Enter, manage, and maintain sales orders in ERP systems (e.g., Made2Manage).
• Assist with updating production schedules and customer forecasts as needed.
• Track excess and obsolete (E&O) material and support mitigation efforts.
• Support compliance activities related to UPPVs, ITAR, AS9100 requirements, and first article submissions.
• Collaborate with Planning and Production to support execution of orders and schedules.
• Work with technical, production, materials, and quality teams to facilitate build of customer products.
• Prepare reports and participate in status reporting.
• Assist with managing internal build priorities and coordination with customer priorities.
• Provide customers with timely and accurate production and order status updates.
• Support on-time delivery in line with customer requirements and manufacturing capabilities.
• Serve as a point of contact for customer inquiries related to order status and progress, escalating issues as needed.
• Support process readiness by coordinating internal and external meetings.
• Perform program-related administrative tasks and track customer satisfaction metrics (price performance, on-time delivery, quality).
• Assist with timely identification, resolution, and escalation of issues to prevent delays or impact.
• Assist with proper closure of customer-related accounts receivable issues.
• Perform all other duties as assigned by leadership.

Skills

Organizational skills

Administrative skills

Written and verbal communication

Multi-tasking

Customer-focused mindset

Tools

ERP/MRP systems

Job description

Employnet, Inc. is seeking a Program Assistant to support communication and program execution between the Client and customers, ensuring requirements align with contract terms.

You will assist Program Managers with day-to-day activities including order management, delivery coordination, revenue support, issue resolution, and customer satisfaction while working with planning, production, and quality teams to meet schedules and ensure on-time delivery.