Program Management Assistant

Employnet; Saline (MI); On-site; USD 29,000 - 34,000; Full time

Job summary

Employnet, Inc. is seeking a customer service/program administrator to align backlogs with the Program Manager and ensure accurate ship dates. You will prepare KPI reports, support pricing, RMAs, and ECOs, and help process customer orders with precision.

The role requires 3+ years in a related field, excellent communication, and solid Excel/Word/PowerPoint skills. Typical hours Monday–Friday, 7:30am–4:30pm, pay range $21–$25 per hour, located in Saline, MI.

Qualifications

• 3+ years in Customer Service or Program Administration or similar role.
• Strong verbal and written communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Proficiency with basic math (fractions, percentages, ratios, proportions).
• Proficiency with Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

• Collaborate with Program Manager to adjust backlogs and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist in managing commercial aspects: product margin, pricing, RMAs, and ECOs.
• Enter orders accurately into the system and issue confirmations.
• Maintain customer files and communicate account activity to customers.
• Collect product/service complaint information and forward to Quality Manager and Sales.
• Resolve invoicing questions with accounting.
• Coordinate quotes and new products through Engineering, Purchasing and Production.

Skills

Customer service

Program administration

Verbal and written communication

Microsoft Office

Tools

Excel

Word

PowerPoint

Job description

RESPONSIBILITIES:

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO'sAssist in processing customer part orders in accordance with established procedures.
• Accurately enter orders into computer system per system requirements and established procedures.
• Issue order confirmations to customers as necessary.
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints.
• Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve.
• Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.

QUALIFICATIONS:

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment
• Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint

Hours are Monday-Friday, 7:30am-4:30pm, $21-$25 per hour.

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