Program Coordination & Customer Ops Specialist

Employnet, Inc.; Saline (MI); On-site; USD 29,000 - 34,000; Full time

Job summary

Employnet, Inc. is seeking a customer service/program administrator to align backlogs with the Program Manager and ensure accurate ship dates. You will prepare KPI reports, support pricing, RMAs, and ECOs, and help process customer orders with precision.

The role requires 3+ years in a related field, excellent communication, and solid Excel/Word/PowerPoint skills. Typical hours Monday–Friday, 7:30am–4:30pm, pay range $21–$25 per hour, located in Saline, MI.

Qualifications

• 3+ years in Customer Service or Program Administration or similar role.
• Strong verbal and written communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Proficiency with basic math (fractions, percentages, ratios, proportions).
• Proficiency with Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

• Collaborate with Program Manager to adjust backlogs and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist in managing commercial aspects: product margin, pricing, RMAs, and ECOs.
• Enter orders accurately into the system and issue confirmations.
• Maintain customer files and communicate account activity to customers.
• Collect product/service complaint information and forward to Quality Manager and Sales.
• Resolve invoicing questions with accounting.
• Coordinate quotes and new products through Engineering, Purchasing and Production.

Skills

Customer service

Program administration

Verbal and written communication

Microsoft Office

Tools

Excel

Word

PowerPoint

Job description

Employnet, Inc. is seeking a customer service/program administrator to align backlogs with the Program Manager and ensure accurate ship dates. You will prepare KPI reports, support pricing, RMAs, and ECOs, and help process customer orders with precision.

The role requires 3+ years in a related field, excellent communication, and solid Excel/Word/PowerPoint skills. Typical hours Monday–Friday, 7:30am–4:30pm, pay range $21–$25 per hour, located in Saline, MI.