Manufacturing Order & Customer Care Specialist

M & M Precision Machining Inc.; Elk River (MN); Vor Ort; USD 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Company-paid life insurance

Additional voluntary benefits

PTO and ESST

Holidays schedule

Zusammenfassung

M&M Precision Machining is seeking an experienced Customer Service Representative to join our Big Lake manufacturing operation. You will serve as the primary contact for customers, coordinating orders from receipt through delivery and ensuring information is accurate in our ERP system.

The ideal candidate has 3–5 years in manufacturing customer service, strong communication, and the ability to manage multiple orders and deadlines while working cross-functionally to support a positive customer

Qualifikationen

• High school diploma or equivalent.
• 3-5 years in customer service/order management in manufacturing.
• Experience with ERP systems and coordinating customer orders.
• Strong written and verbal communication with customers and internal teams.
• Ability to manage multiple orders and deadlines in a fast-paced environment.
• Proficiency with JobBOSS and Microsoft Office preferred.

Aufgaben

• Serve as primary contact for customers on order status and delivery timelines.
• Enter and manage customer orders in ERP, including revisions and rework.
• Review purchase orders and drawings for required information.
• Monitor open and in-process orders and communicate updates.
• Coordinate outside processing and communicate with vendors.
• Support rejects, rework, and replacement documentation.
• Participate in recurring customer meetings and provide order-status reports.
• Provide training and cross-training within Customer Service.

Kenntnisse

Customer service

Order management

Communication skills

Time management

Cross-functional collaboration

Detail oriented

Problem solving

Ausbildung

High school diploma or equivalent

Tools

JobBOSS

ERP systems

Microsoft Office

Jobbeschreibung

M&M Precision Machining is seeking an experienced Customer Service Representative to join our Big Lake manufacturing operation. You will serve as the primary contact for customers, coordinating orders from receipt through delivery and ensuring information is accurate in our ERP system.

The ideal candidate has 3–5 years in manufacturing customer service, strong communication, and the ability to manage multiple orders and deadlines while working cross-functionally to support a positive customer