Customer Service Specialist

M & M Precision Machining Inc.; Elk River (MN); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Additional voluntary benefits

PTO and ESST

Holidays schedule

Job summary

M&M Precision Machining is seeking an experienced Customer Service Representative to join our Big Lake manufacturing operation. You will serve as the primary contact for customers, coordinating orders from receipt through delivery and ensuring information is accurate in our ERP system.

The ideal candidate has 3–5 years in manufacturing customer service, strong communication, and the ability to manage multiple orders and deadlines while working cross-functionally to support a positive customer

Qualifications

• High school diploma or equivalent.
• 3-5 years in customer service/order management in manufacturing.
• Experience with ERP systems and coordinating customer orders.
• Strong written and verbal communication with customers and internal teams.
• Ability to manage multiple orders and deadlines in a fast-paced environment.
• Proficiency with JobBOSS and Microsoft Office preferred.

Responsibilities

• Serve as primary contact for customers on order status and delivery timelines.
• Enter and manage customer orders in ERP, including revisions and rework.
• Review purchase orders and drawings for required information.
• Monitor open and in-process orders and communicate updates.
• Coordinate outside processing and communicate with vendors.
• Support rejects, rework, and replacement documentation.
• Participate in recurring customer meetings and provide order-status reports.
• Provide training and cross-training within Customer Service.

Skills

Customer service

Order management

Communication skills

Time management

Cross-functional collaboration

Detail oriented

Problem solving

Education

High school diploma or equivalent

Tools

JobBOSS

ERP systems

Microsoft Office

Job description

M&M Precision Machining is seeking an experienced, customer-focused Customer Service Representative to join our precision manufacturing operation in Big Lake, Minnesota.

This position serves as a primary point of contact for our customers and plays an important role in coordinating customer orders from receipt through delivery. As a hands-on customer service and order-management role within a manufacturing environment, responsibilities include customer communication, order entry and documentation, monitoring open orders and delivery commitments, coordinating outside processing, supporting reject and rework administration, and helping ensure customer needs and priorities are effectively communicated throughout the organization.

The ideal candidate is organized, detail-oriented, responsive, and comfortable managing multiple customers, orders, priorities, and deadlines. We are looking for someone who takes ownership, communicates professionally, follows through on commitments, and enjoys working cross-functionally to solve problems and support a positive customer experience.

What You'll Do

• Serve as a primary point of contact for customers regarding order status, delivery timelines, changes, questions, and concerns.
• Develop and maintain positive, professional relationships with customers and provide clear, accurate, and timely communication throughout the order process.
• Enter, maintain, and manage customer orders in the ERP system, including new orders, repeat jobs, revisions, rework jobs, and other applicable order types.
• Review customer purchase orders, drawings, specifications, revisions, and related documentation to ensure required information is complete and accurately reflected in internal systems.
• Prepare, review, organize, and maintain job travelers and other order-related documentation prior to release to Production.
• Monitor open and in-process orders, particularly late, at-risk, expedited, or otherwise time-sensitive jobs.
• Work closely with Production, Quality, Scheduling, Shipping, Supply Chain, Quoting/Estimating, and other internal teams to obtain accurate order information and support customer commitments.
• Proactively communicate order updates, delivery changes, delays, and other information affecting customers.
• Coordinate and monitor jobs requiring outside processing and communicate with outside vendors regarding status, lead times, anticipated completion dates, and potential delays.
• Support the administrative processing of customer and internal rejects, rework, replacement jobs, and related documentation.
• Coordinate customer communication and internal follow-up related to rejects, rework, replacement product, and other applicable quality matters.
• Prepare for and participate in recurring customer meetings, including coordinating current order information and customer order-status reports.
• Provide training, cross-training, guidance, and backup support within Customer Service and related administrative processes as needed.
• Assist with ISO and quality-related documentation and activities as requested.
• Identify opportunities to improve customer service, order-management, communication, documentation, and overall efficiency.
• Assist with other customer service, administrative, and operational projects as needed.

What We're Looking For

• High school diploma or equivalent required.
• 3-5 years of experience in customer service, customer account support, order management, administrative support, or a related role required.
• Experience within a manufacturing or production environment strongly preferred.
• Experience working directly with customers and coordinating customer orders, delivery requirements, and issue resolution.
• Strong written and verbal communication skills with the ability to communicate professionally and effectively with customers, vendors, and internal teams.
• Strong organizational, time-management, prioritization, and problem-solving skills.
• High attention to detail and commitment to accuracy.
• Ability to manage multiple customers, orders, priorities, and deadlines in a fast-paced manufacturing environment.
• Ability to independently resolve routine customer and order-related issues while recognizing when additional technical expertise or leadership involvement is needed.
• Proficiency with computers, ERP systems, and Microsoft Office or similar business software required; JobBOSS experience preferred.
• Experience with quality management systems, ISO 9001:2015, UniPoint, or related quality software preferred.
• Ability to work independently while collaborating effectively across departments.
• Ability to provide training, guidance, and direction to others as needed.
• Dependable attendance and ability to effectively manage changing customer and business priorities.

What We Value

At M&M Precision Machining, our work is guided by our core values:

- Respect - Integrity - Accountability - Excellence – Empathy

We are looking for someone who takes ownership of their work, cares about quality and the customer experience, and wants to be part of a team committed to producing precision components our customers can depend on.

• Pay: $25.00 - $31.00 per hour, based on experience, skills, and qualifications.

Benefits for full-time eligible employees include:

• Medical, dental, and vision insurance
• Company-paid life insurance
• Ancillary and additional voluntary benefits
• Paid Time Off (PTO) & Earned Sick & Safe Time (ESST)
• Company-Paid Holidays Schedule

Schedule

This is a full-time, 1st Shift, onsite position.

• Monday-Thursday, 8:00 AM-4:30 PM
• Friday, 8:00 AM-2:30 PM

This position requires regular onsite attendance at M&M Precision Machining and is not eligible for remote or hybrid work arrangements.

About M&M Precision Machining

M&M Precision Machining is a second-generation, family-owned precision CNC machining company located in Big Lake, Minnesota. We recently moved into our brand-new facility as we continue to invest in the growth and development of both our business and our team.

We are committed to quality, continuous improvement, and creating an environment where employees can develop their skills, grow in their careers, and contribute to the continued success of M&M Precision Machining.

Equal Opportunity Employer

M&M Precision Machining is an equal opportunity employer committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

• M&M Precision Machining participates in E-Verify, a program that electronically confirms the employment eligibility of all newly hired employees. For more information, please visit www.e-verify.gov.