Manufacturing Order & Customer Care Specialist

Advanced Digital Cable LLC

Canton (OH)

On-site

USD 45,000 - 57,000

Full time

3 days ago

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Benefits offered by this job

Health and dental insurance

401(k) matching

Job summary

Advanced Digital Cable, Inc. is seeking a Customer Service Representative to be the professional face and voice of the company. You will own the customer journey from order receipt to delivery, coordinating with Production, Sales, and Shipping to ensure on-time and accurate shipments.

The role requires a minimum of 2+ years in customer service, with strong data-entry skills and proficiency in MS Office. Prior experience in manufacturing or distribution is preferred, and the position offers

Qualifications

High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
2+ years in customer service, ideally within a manufacturing or distribution environment.
Proficiency in data entry and Microsoft Office Suite; ability to learn and navigate ERP/Order Management software.
Ability to compute prices, discounts, and percentages accurately.
Proven ability to manage difficult customer situations, multi-task under pressure, and communicate technical information clearly.

Responsibilities

Process and edit complex orders for accuracy in pricing and specifications.
Inform customers on lead times, technical details, and shipping logistics.
Investigate complaints and coordinate with the warehouse or carriers to track down delayed shipments.
Use our Quality Management System to ensure every document is perfect and every process is followed.
Work closely with the shop floor and sales reps to expedite urgent requests.