Customer Success & Order Specialist - Tech Manufacturing

Amphenol Communications Solutions; Yocumtown (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a Customer Support Representative to serve as a key liaison between customers and ACS, supporting day-to-day order management and service needs.

This role collaborates with Field Sales, Product Marketing, and internal operations to ensure accurate information, timely responses, and exceptional service in a manufacturing setting.

Qualifications

• Strong verbal and written communication skills with a pleasant, professional demeanor.
• High attention to detail and ability to manage multiple priorities.
• Comfortable working with data, reports, and basic problem-solving.

Responsibilities

• Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally via email and phone.
• Receive and process customer orders accurately using internal order management systems.
• Review shipping and documentation requirements and coordinate with internal teams for on-time delivery.
• Access customer portals to retrieve orders or provide updates.
• Monitor daily status of orders and identify solutions for delays or issues.

Skills

Communication skills

Attention to detail

Data handling

MS Office

ERP systems

Cross-functional collaboration

Education

Associate degree

Tools

MS Office

ERP/order systems

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a Customer Support Representative to serve as a key liaison between customers and ACS, supporting day-to-day order management and service needs.

This role collaborates with Field Sales, Product Marketing, and internal operations to ensure accurate information, timely responses, and exceptional service in a manufacturing setting.