Customer Service & Order Specialist – Tech Manufacturing

Amphenol Corporation; Yocumtown (PA); On-site; USD 40,000 - 54,000; Full time

Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is seeking a Customer Support Representative to manage day-to-day order processing and customer inquiries in a manufacturing setting.

You will collaborate with Field Sales, Product Marketing, and operations to ensure accurate information, timely responses, and exceptional service for key accounts. This is ideal for an early-career professional seeking growth within a global company.

Qualifications

• Bachelor-level experience not required but relevant internships accepted; strong customer-facing experience in manufacturing/technical products is a plus.
• Ability to communicate clearly with internal teams and customers; professional phone manner is expected.
• Proficiency with MS Office and basic data handling to support order management and reporting.

Responsibilities

• Provide timely, accurate information on pricing, availability, lead times, and order status.
• Process customer orders accurately through internal systems and confirm shipping requirements.
• Coordinate with internal teams to ensure on-time delivery and resolve order issues.
• Monitor order status and act on delays with proactive solutions (expedited shipping, alternatives).
• Maintain customer master data and assist with on-time delivery reporting.

Skills

Communication skills

Attention to detail

Multi-tasking

Data analysis

Education

Associate degree in Business, Communications, or Supply Chain

Tools

MS Office

ERP/order management systems

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is seeking a Customer Support Representative to manage day-to-day order processing and customer inquiries in a manufacturing setting.

You will collaborate with Field Sales, Product Marketing, and operations to ensure accurate information, timely responses, and exceptional service for key accounts. This is ideal for an early-career professional seeking growth within a global company.