Manufacturing IT Support Specialist

Astro Shapes, LLC; Struthers (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Astra Shapes, LLC is seeking an IT Support Administrator to provide hands-on IT support across office and manufacturing environments. You will handle end-user issues, device management, security, and manufacturing technology support in a fast-paced setting.

The role offers broad exposure to Windows/macOS workstations, AD/Microsoft Entra ID, MDM solutions, networking basics, and VoIP. Growth opportunities exist in network administration, cloud infrastructure, and cybersecurity within a

Qualifications

• Associate degree in Information Technology or related field, or equivalent work experience.
• 2+ years of IT support, help desk, or systems administration experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working in both office and manufacturing settings.

Responsibilities

• Serve as the first point of contact for IT-related issues across office and manufacturing environments.
• Troubleshoot hardware, software, network, and application issues.
• Provide outstanding customer service while managing support requests and documenting resolutions.
• Support users both remotely and onsite.
• Configure, deploy, maintain, and troubleshoot Windows and Apple devices.
• Manage hardware inventory, asset tracking, and lifecycle replacements.
• Deploy and maintain devices through enterprise management platforms.
• Create and maintain user accounts, permissions, and security groups.
• Support Active Directory, Microsoft Entra ID, and MFA.
• Assist with onboarding and offboarding processes.
• Help maintain IT security standards and best practices.
• Support technology used throughout production and warehouse operations.
• Troubleshoot shop-floor PCs, scanners, and connected devices.
• Partner with operations teams to resolve issues that impact productivity.

Job description

Astra Shapes, LLC is seeking an IT Support Administrator to provide hands-on IT support across office and manufacturing environments. You will handle end-user issues, device management, security, and manufacturing technology support in a fast-paced setting.

The role offers broad exposure to Windows/macOS workstations, AD/Microsoft Entra ID, MDM solutions, networking basics, and VoIP. Growth opportunities exist in network administration, cloud infrastructure, and cybersecurity within a