Senior IT Support Engineer — In-Office (Aerospace)

Astro Mechanica CORP.; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock options

PTO and holidays

Job summary

Astro Mechanica CORP. is seeking a hands-on IT Support professional to be the face of our IT department. You’ll assist users across Windows, macOS, and Linux, manage devices with Intune and Jamf, and support Microsoft 365 GCC High.

The role emphasizes strong communication and proactive problem-solving in a fast-paced startup environment. You’ll onboard new hires, troubleshoot hardware and software issues, and help maintain security controls in a regulated setting.

Qualifications

• 3+ years of IT support experience.
• Excellent communication and people skills.
• Patient, positive customer-first attitude.

Responsibilities

• Be the friendly IT support point of contact for the company, in person, chat and tickets.
• Build relationships with engineering, operations and leadership to position IT as a partner.
• Resolve hardware, software, account and network issues for Windows, macOS, and Linux users.
• Lead new hire onboarding: set up laptops and accounts, train on tools and security.
• Support Microsoft 365 GCC High users and services (email, SharePoint, OneDrive, Teams).
• Manage devices via Microsoft Intune and Jamf: enrollment, apps, updates, compliance.
• Assist with Okta sign-in and MFA, explain security controls clearly to users.
• Troubleshoot network issues (Ubiquiti, Cisco) at desk and office.
• Mentor junior technicians and document procedures.

Skills

Excellent communication

People skills

Customer-first attitude

Team collaboration

Tools

Microsoft Intune

Jamf

Microsoft 365

Ubiquiti networking

Cisco networking

Job description

Astro Mechanica CORP. is seeking a hands-on IT Support professional to be the face of our IT department. You’ll assist users across Windows, macOS, and Linux, manage devices with Intune and Jamf, and support Microsoft 365 GCC High.

The role emphasizes strong communication and proactive problem-solving in a fast-paced startup environment. You’ll onboard new hires, troubleshoot hardware and software issues, and help maintain security controls in a regulated setting.