Senior IT Site Engineer: Manufacturing & Lab Ops

AstraZeneca plc

Durham (NC)

On-site

USD 80,000 - 110,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

AstraZeneca plc in Durham is seeking a Senior IT Technical Support Specialist to deliver advanced onsite IT support across end-user computing, site infrastructure, and manufacturing operations. You will diagnose complex issues, support incident and change management, and enable new system implementations while coordinating with global IT and external suppliers.

The role requires strong leadership for local teams, escalation proficiency, and capability to minimize tech disruption across

Qualifications

Bachelor's degree in Computer Science, Engineering, IT, or a related technical discipline.
At least five years of relevant IT experience, including senior or advanced technical support.
Experience providing IT technical support in a complex enterprise environment.
Experience supporting Windows and macOS devices in a desktop-support environment.
Experience installing, configuring, troubleshooting, and maintaining complex software applications.
Strong working knowledge of Microsoft 365 apps and services (Outlook, Teams, SharePoint, Power BI, Power Apps).
Experience supporting cloud storage, collaboration platforms, videoconferencing tools, and mobile devices.
Knowledge of enterprise antivirus, patching, and endpoint-management practices.
Understanding of basic networking concepts and infrastructure-support principles.
Experience working with third-party suppliers and service providers.
Ability to work independently and in globally dispersed teams.
Experience operating in time-critical environments where disruptions can affect operations.

Responsibilities

Provide advanced technical support for end-user computing, infrastructure, laboratory systems, manufacturing applications, automation systems, and specialized computing devices.
Independently diagnose and resolve complex IT and automation incidents.
Manage incidents and requests through ITSM tools (ServiceNow).
Serve as a technical escalation point for local IT teams.
Perform root-cause analysis and recommend preventive actions.
Provide hands-and-eyes support for infrastructure and global service teams.
Support imaging, software installation, mobile deployment, and hardware lifecycle activities.
Lead onsite support services such as walk-up support models.