Manufacturing IT Support Specialist

Elevate Windows & Doors LLC.; Grand Prairie (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Elevate Windows & Doors LLC. in Grand Prairie, TX is seeking an IT Support Technician to provide hands-on technical assistance to office and production staff. You will troubleshoot issues, deploy devices, and help maintain IT systems to keep operations running smoothly.

The role emphasizes proactive problem solving, organized work, and collaboration with a manufacturing environment. Join a team focused on efficient tech support and process improvement.

Qualifications

• 1–3 years of IT support, help desk, or related experience preferred.
• Experience in a manufacturing environment is a plus.

Responsibilities

• Provide day-to-day technical support to employees.
• Troubleshoot hardware, software, and network issues.
• Set up computers, monitors, phones, and other equipment for new employees.
• Assist with employee onboarding and offboarding.
• Support printers, scanners, and other office devices.
• Prepare and deploy laptops, desktops, and other IT equipment.
• Maintain IT inventory and track company assets.
• Perform basic network troubleshooting.
• Monitor IT systems and management tools.
• Support ManageEngine operations and alerts.
• Perform patch management and endpoint maintenance.
• Document IT procedures and help improve processes.
• Assist with IT projects and continuous improvement initiatives.

Skills

Windows OS

Microsoft 365

Active Directory

Networking concepts

Printers and scanners

Device deployment

End-user support

Tools

ManageEngine

Job description

Elevate Windows & Doors LLC. in Grand Prairie, TX is seeking an IT Support Technician to provide hands-on technical assistance to office and production staff. You will troubleshoot issues, deploy devices, and help maintain IT systems to keep operations running smoothly.

The role emphasizes proactive problem solving, organized work, and collaboration with a manufacturing environment. Join a team focused on efficient tech support and process improvement.