Onsite IT Service Desk Technician (Manufacturing)

Atkore International; Dallas (TX); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Paid Time Off

Paid holidays

Leave as required by law

Job summary

Atkore International seeks an IT Service Desk Technician to join our Dallas, TX team. This onsite role provides first-line support for users, managing incidents and requests, and maintaining shop floor systems.

You will triage, diagnose, and resolve issues, documenting resolutions and contributing to knowledge bases. The ideal candidate has 2–4 years of manufacturing IT support, strong customer service skills, and proficiency with Windows 10, MS Office, and Active Directory.

Qualifications

• Applicants must be authorized to work in the United States without sponsorship now or in the future.
• Bachelor's Degree preferred; Associates Degree required.
• 2-4 years of experience providing technical support in a manufacturing environment.
• A+ certifications preferred.
• Competency in MS Office Suite & Windows 10.
• Basic User & Security Group administration through Active Directory.
• Willingness to learn continuously evolving company and industry applications, technology, and terminology.
• Strong customer service skills and orientation.
• Excellent technical computer troubleshooting skills.
• Excellent written and verbal communication skills.
• Excellent organizational & time management skills with strong attention to detail.
• Proven analytical & problem-solving skills.
• Ability to provide hands-on support to users.
• Knowledge of Azure/Intune environment a plus.
• Basic scripting ability.
• Experience with using remote support tools.
• Knowledge of basic ticketing systems.
• An understanding of KPIs around deployment.

Responsibilities

• Provides first-level technical support for incidents and requests, primarily related to application software and IT infrastructure.
• Logs and tracks incidents/requests from identification through resolution in incident management software.
• Communicates with other service resources involved in resolution to ensure timely resolution and complete customer communication.
• Engages other service desk resources to resolve incidents beyond scope or responsibility.
• Documents resolutions and updates self-help and staff knowledge bases.
• Creates a positive customer support experience and builds relationships through active listening and problem solving.
• Works with internal teams to understand equipment needs and projections.

Skills

Customer service

Communication

Troubleshooting

Attention to detail

Analytical thinking

Hands-on support

Willingness to learn

Problem-solving

Education

Associates Degree

Bachelor's Degree preferred

Tools

Active Directory

Azure/Intune

Windows 10

MS Office

Ticketing systems

Remote support tools

Dell hardware

Job description

Atkore International seeks an IT Service Desk Technician to join our Dallas, TX team. This onsite role provides first-line support for users, managing incidents and requests, and maintaining shop floor systems.

You will triage, diagnose, and resolve issues, documenting resolutions and contributing to knowledge bases. The ideal candidate has 2–4 years of manufacturing IT support, strong customer service skills, and proficiency with Windows 10, MS Office, and Active Directory.