Manufacturing IT Service Desk Specialist

Atkore; Dallas (TX); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Life insurance

Disability Insurance

401k

Paid Time Off

Paid holidays

Job summary

Atkore is seeking an IT Service Desk Technician based in Dallas, TX to provide first-level technical support for incidents and requests. This onsite role supports shop floor systems and users, with standard hours 8:00 a.m.–5:00 p.m. Monday to Friday and no sponsorship required.

You will analyze incidents, log and track requests, and collaborate with teams to resolve issues. Strong customer service and basic scripting knowledge are a plus.

Qualifications

• Associates Degree is required; Bachelor's preferred for advanced roles.
• 2-4 years of technical support experience in a manufacturing environment.
• Proficient with MS Office and Windows 10.
• Knowledge of Active Directory administration is required.
• Experience with remote support tools and hardware basics.
• Willingness to learn evolving company applications and tech.

Responsibilities

• Analyzes and resolves incidents/requests regarding application software or hardware.
• Log and track incidents/requests from identification through resolution in incident management software.
• Communicate with service resources to ensure timely resolution and customer satisfaction.
• Escalate complex issues to appropriate teams as needed.
• Document resolutions and update self-help and staff knowledge bases.
• Provide hands-on support and maintain professional customer service.

Skills

Associates Degree

2-4 years experience

MS Office Suite

Windows 10

Active Directory

Remote support tools

Customer service

Azure/Intune

Dell hardware

Education

Associates Degree

Bachelor's Degree preferred

Tools

Active Directory

Office 365

IT ticketing systems

Job description

Atkore is seeking an IT Service Desk Technician based in Dallas, TX to provide first-level technical support for incidents and requests. This onsite role supports shop floor systems and users, with standard hours 8:00 a.m.–5:00 p.m. Monday to Friday and no sponsorship required.

You will analyze incidents, log and track requests, and collaborate with teams to resolve issues. Strong customer service and basic scripting knowledge are a plus.