Manufacturing IT Infrastructure Specialist – On Site

The Chemours Company

Tennessee

On-site

USD 74,000 - 116,000

Full time

5 days ago

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Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

401(k) Match

Employee Stock Purchase Program

Tuition Reimbursement

Commuter Benefits

Learning and Development Opportunities

Strong Inclusion and Diversity Initi |

Volunteer Day

Job summary

The Chemours Company is seeking an IT Infrastructure Specialist to join our New Johnsonville, TN site IT team. You will provide end-user and plant-floor computing support, install and maintain software, and help drive reliable technology for safe, efficient operations.

You will resolve hardware and software issues, document procedures, and collaborate with colleagues to optimize standard operating environments. This role requires on-site presence and a strong customer-service mindset.

Qualifications

Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
2+ years of direct IT support experience in a corporate or technical environment.
Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.
Excellent customer service, communication, and collaboration skills.

Responsibilities

Provide second-tier support for end-user escalations, including potential off-hours, on-site manufacturing critical PC support.
Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.
Install, configure, and test computer software, applications, and upgrades on company-issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.
Provide training for end-users on the use of technology, as appropriate.
Develop and maintain support technician documentation, tools, and processes.
Adhere to established procedures, global policies, safe work protocols, and process workflows in a manufacturing environment and across all support areas.
Support site-specific manufacturing technologies, including Aspen Explorer/IP21 workstations, industrial scanners and printers, lab equipment support, remote control tools, and Microsoft Teams Telephony-related functions.