Manufacturing IT Helpdesk Technician

Fisher & Company, Inc.; Saint Clair Shores (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fisher Dynamics in Saint Clair Shores, MI is seeking an IT Systems Support professional to provide frontline helpdesk assistance, troubleshoot hardware and software issues, and maintain IT assets in a manufacturing setting.

No prior IT experience is required; recent graduates or career changers are welcome. Local candidates in the Metro Detroit area are preferred, relocation is not available, and visa sponsorship is not offered.

Qualifications

• Requires ability to troubleshoot hardware and software issues and provide end-user support.
• Familiarity with Windows 10/11 and Microsoft Office is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide front-line IT helpdesk support to employees and manage tickets.
• Troubleshoot hardware/software issues on desktops and laptops.
• Assist with PC deployment, software installation, and configuration.
• Handle printer and peripheral maintenance requests.
• Maintain IT asset inventory and support equipment recycling.
• Participate in learning and development activities with IT staff.

Skills

Troubleshooting

Windows OS

Microsoft Office

Communication

Customer service

Independent work

Attention to detail

Education

High school diploma or GED

Associate degree or IT certification

Job description

Fisher Dynamics in Saint Clair Shores, MI is seeking an IT Systems Support professional to provide frontline helpdesk assistance, troubleshoot hardware and software issues, and maintain IT assets in a manufacturing setting.

No prior IT experience is required; recent graduates or career changers are welcome. Local candidates in the Metro Detroit area are preferred, relocation is not available, and visa sponsorship is not offered.