Onsite IT Support Specialist - Manufacturing Floor

Dexian; Jackson (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading IT services provider is seeking an IT Support Specialist in Jackson, Michigan to provide hands-on technical support in a steel manufacturing environment. The role involves troubleshooting hardware and software issues and providing excellent customer service. The ideal candidate has over 3 years of experience in desktop support and is comfortable in a manufacturing setting. Full-time employment offered.

Qualifications

• 3+ years’ experience in desktop/help desk support.
• Familiarity with Windows 10 and Office 365.
• Ability to work in a manufacturing environment.

Responsibilities

• Troubleshoot and resolve hardware/software issues.
• Support Windows 10, Office 365, and packaged applications.
• Manage service tickets in ServiceNow.

Skills

Desktop support

Troubleshooting hardware/software issues

Customer service orientation

Communication skills

Education

Associates Degree in Computer Science, IT, or related field

Tools

ServiceNow

Windows 10

Office 365

VMware

Job description

A leading IT services provider is seeking an IT Support Specialist in Jackson, Michigan to provide hands-on technical support in a steel manufacturing environment. The role involves troubleshooting hardware and software issues and providing excellent customer service. The ideal candidate has over 3 years of experience in desktop support and is comfortable in a manufacturing setting. Full-time employment offered.