Helpdesk Technician I: Dynamic IT Support & Ticketing

Stefanini, Inc; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Stefanini, Inc is looking for a Helpdesk Technician in Detroit, Michigan to provide technical support through various channels such as telephone and web chat. Candidates should have strong communication skills and experience in customer service.

The role requires familiarity with PC hardware/software troubleshooting, and candidates are encouraged to apply regardless of experience level. The position offers full-time employment with a flexible pay range based on experience.

Qualifications

• Bachelor’s degree or vocational in IT-related courses is a plus.
• Minimum of completed two years in college or Diploma/Certificate course.
• Familiarity with ticketing system is a strong advantage.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Resolve end-user problems with restorative or maintenance actions.
• Track incidents and calls promptly and accurately.

Skills

Excellent English communication

Customer service skills

PC hardware troubleshooting

Software application support

Ticketing system familiarity

Education

Bachelor’s degree or vocational in IT-related courses

Minimum of two years in college

Job description

Stefanini, Inc is looking for a Helpdesk Technician in Detroit, Michigan to provide technical support through various channels such as telephone and web chat. Candidates should have strong communication skills and experience in customer service.

The role requires familiarity with PC hardware/software troubleshooting, and candidates are encouraged to apply regardless of experience level. The position offers full-time employment with a flexible pay range based on experience.