Systems Support - IT Support Technician

Fisher & Company, Inc.; Saint Clair Shores (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fisher Dynamics in Saint Clair Shores, MI is seeking an IT Systems Support professional to provide frontline helpdesk assistance, troubleshoot hardware and software issues, and maintain IT assets in a manufacturing setting.

No prior IT experience is required; recent graduates or career changers are welcome. Local candidates in the Metro Detroit area are preferred, relocation is not available, and visa sponsorship is not offered.

Qualifications

• Requires ability to troubleshoot hardware and software issues and provide end-user support.
• Familiarity with Windows 10/11 and Microsoft Office is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide front-line IT helpdesk support to employees and manage tickets.
• Troubleshoot hardware/software issues on desktops and laptops.
• Assist with PC deployment, software installation, and configuration.
• Handle printer and peripheral maintenance requests.
• Maintain IT asset inventory and support equipment recycling.
• Participate in learning and development activities with IT staff.

Skills

Troubleshooting

Windows OS

Microsoft Office

Communication

Customer service

Independent work

Attention to detail

Education

High school diploma or GED

Associate degree or IT certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular St. Clair Shores, MI, US

6 days ago Requisition ID: 1601

Fisher Dynamics is the automotive industry's premier supplier of safety - critical seat structures and mechanisms. Steeped in a tradition of excellence, and rooted in automotive innovation, the Fisher story is filled with automotive manufacturing milestones. We bring design, engineering, and manufacturing vehicle seating systems to a new level with innovative thinking. We're about cutting edge ideas. We have created an environment that encourages an uninterrupted flow of revolutionary concepts and unique ideas.

TheIT Systems Support position provides essential front-line support to Fisher Dynamics employees by assisting with IT helpdesk requests, troubleshooting hardware and software issues, and performing routine maintenance tasks. You will work under the guidance of experienced IT staff to develop technical knowledge, build problem-solving skills, and gain hands-on experience in a manufacturing IT environment.

Candidates MUST be local to the Metro Detroit Area. Relocation is not available.

This role does not provide immigration sponsorship. Candidates must be legally authorized to work in the US without requiring sponsorship now or in the future.

• Helpdesk Support
  • Monitor and respond to helpdesk requests using our ticketing software.
  • Provide timely technical assistance to end-users for hardware and software issues.
  • Escalate complex issues to senior IT staff as appropriate.
• Desktop and Workstation Support
  • Assist with troubleshooting issues on desktops, laptops, and workstations.
  • Perform basic maintenance tasks including software updates and security patches.
  • Install and configure software and hardware components under supervision.
• PC Deployment & Setup
  • Assist in building and deploying new PCs using standard tools and procedures.
  • Configure new systems with required software and settings.
  • Test new systems before deployment to end-users.
• Printer and Peripheral Maintenance
  • Respond to printer-related support requests and troubleshoot common issues.
  • Perform basic printer maintenance and toner/supply replacements.
• Asset Management
  • Maintain IT Department asset inventory records and apply asset tags.
  • Assist with equipment organization, labeling, and storage.
  • Support equipment recycling and disposal in compliance with company policies.
• Learning & Development
  • Participate actively in training and mentorship from senior IT staff.
  • Seek to expand technical knowledge and pursue IT certifications.
  • Follow all IT security and data protection policies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or GED required.

Associate degree or IT certification (CompTIA A+, Network+, or similar) preferred.

Experience

No prior IT experience required. Recent high school/college graduate or career changer with eagerness to learn IT fundamentals.

Skills

Strong troubleshooting and problem-solving mindset.

Basic knowledge of Windows operating systems (Windows 10, 11) or willingness to learn.

Familiarity with Microsoft Office or similar productivity software.

Excellent communication and customer service skills.

Ability to work independently and follow written procedures.

Attention to detail and organizational skills.

Positive attitude and ability to work as part of a team.

Working environment and physical requirements of this position are those typical of an office setting and manufacturing environment.

Position requires interaction with end-users at all levels.