Desktop Engineer

VySystems; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

VySystems is seeking an IT Support Specialist located in Cambridge, Massachusetts to provide hands-on support of manufacturing and lab IT systems. Key responsibilities include advanced troubleshooting of AV devices, managing the IT asset lifecycle, and ensuring network connectivity. A strong understanding of GMP and GxP environments is essential. Ideal candidates should have excellent troubleshooting and communication skills and be familiar with safety protocols in IT environments.

Qualifications

• Experience in supporting overall manufacturing/lab IT systems.
• Understanding of GMP and GxP environments.
• Basic troubleshooting for network devices.

Responsibilities

• Support manufacturing/lab IT systems and devices.
• Manage IT asset lifecycle coordination with vendors.
• Provide smart hands-and-feet support on demand.
• Ensure basic network connectivity and print services continuity.

Skills

Troubleshooting AV devices

Managing IT asset lifecycle

Advanced Microsoft skills

Knowledge of GMP/GxP

Communications skills

Basic network troubleshooting

Safety protocols in IT

Job description

Job Responsibilities

• Experience in supporting overall manufacturing / lab IT systems and IT devices
• Familiarity with manufacturing, lab and data center IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
• Advanced troubleshooting and problem‑solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, displays)
• Advanced troubleshooting and problem‑solving capabilities to narrow down root cause of incidents reported by end users for IT devices and mobility support/management
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high‑priority issues
• Good knowledge and experience in managing power‑shut‑down maintenance activities, including shutting down network devices and servers in the data center
• Manage IT asset lifecycle for the location/region, including asset collection coordination with vendors, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Basic troubleshooting and problem‑solving capabilities (L1 level) for network devices, including rack and stack (routers, switches, firewalls, wireless access points)
• Knowledge and understanding of GMP and GxP
• Knowledge and experience working in a clean‑room or manufacturing environment
• Strong focus on quality and attention to detail
• Provide smart hands‑and‑feet support for the technology team on demand
• Rack and stack support for commissioning or decommissioning infrastructure devices
• Provide physical access to vendors on demand for site/communication rooms (IDF, MDF, MMR) and data center/server rooms
• Printer management and usage monitoring, and coordination with vendors to ensure print services continuity
• Co‑ordination for cable patching with vendors or enable on demand
• Ensure basic network connectivity (LAN), Wi‑Fi access, video (Tandberg), printer, and voice are available at site
• Install and configure hardware and software components to ensure usability by end users
• Advanced Microsoft skills (server support, etc.)

Additional Site Requirements

• Safety training and proper PPE and/or lab requirements always apply
• Understanding of GMP/GxP environment
• PCs and servers cannot have any maintenance or patching without approved change‑control windows
• No system or device should ever be rebooted without proper approvals
• MLL sites may have isolated networks
• Understanding what critical support means during a P1 or P2 event (proactive support – spares, crash carts, etc.)
• Ensure best practices are followed and understood:
• 5S (Lean) or similar methodology in IT rooms/data center
• Requirements to enter a clean room
• Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)