Desktop Engineer

TechDigital Group; Malvern (Chester County); On-site; USD 60,000 - 80,000; Full time

Job summary

TechDigital Group is seeking a Desktop Engineer to provide essential IT support in a manufacturing lab environment located in Chester County, Malvern, United States. Responsibilities include advanced troubleshooting of IT systems, managing the IT asset lifecycle, and ensuring systems remain compliant with GMP/GxP standards.

The ideal candidate will possess strong communication skills, advanced problem-solving abilities, and a solid understanding of both AV and network devices. A focus on quality and attention to detail is a must.

Qualifications

• Experience in supporting IT systems in a manufacturing or lab environment.
• Familiarity with IT devices such as scanners, printers, tablets, and PCs.
• Understanding of clean room protocols and maintenance procedures.

Responsibilities

• Provide smart hands and feet support for technology teams.
• Coordinate IT asset management and vendor interactions.
• Maintain network connectivity and equipment usability.

Skills

Advanced troubleshooting of AV devices

Communication skills

IT asset lifecycle management

Basic troubleshooting of network devices

Knowledge of GMP and GxP

Advanced Microsoft skills

Job description

Candidate should have worked as a desktop engineer in Manufacturing lab environment.

Technician Skillset Required

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Center IT equipment.
• Includes but is not limited to scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
• Advanced troubleshooting & problem‑solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, displays).
• Advanced troubleshooting & problem‑solving capabilities to narrow down root cause of incidents reported by end users for IT devices and mobility support/management.
• Advanced communication skills to work with multiple teams (network, server) and/or OEMs on high priority issues.
• Good knowledge and experience in managing power shut‑down maintenance activities for network devices and servers in the data center.
• Manage IT asset lifecycle management for the location/region: asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic troubleshooting & problem‑solving capabilities (L1 level) for network devices (routers, switches, firewalls, wireless access points).
• Knowledge/understanding of GMP and GxP.
• Knowledge/experience of working in a clean room environment and/or manufacturing environment.
• Strong focus on quality and attention to detail.
• Provide “smart hands” and “smart feet” support for the technology team on demand.
• Rack and stack support for commissioning/decommissioning infrastructure devices.
• Provide physical access to vendors on demand for site/communication rooms (IDF/MDF/MMR, data center/server room).
• Printer management and usage monitoring; coordinate with vendors to ensure print service continuity.
• Coordination for cable patching with vendors or enable on demand.
• Ensure basic network connectivity (LAN), Wi‑Fi access, video (Tandberg), printer, voice are available at site.
• Installing and configuring hardware and software components to ensure usability by end users.
• Advanced Microsoft skills (server support, etc.).

Additional Site Requirements

• Safety training and proper PPE and/or lab requirements always apply.
• Understanding of GMP/GxP environment.
• PCs and servers cannot have any maintenance or patching without approved change‑control windows.
• No systems or devices should be rebooted without proper approvals.
• Many sites may have isolated networks.
• Understanding of what critical support means during a P1 or P2 event (proactive support – spares, crash carts, etc.).
• Ensure best practices are followed and understood:
• 5S (LEAN) or similar methodology in IT rooms/datacenter.
• Requirements to enter a clean room: proper entry procedures, proper gear.
• Safety protocol for moving IT equipment around the building (carts, trikes, push carts).