Manufacturing IT Apps Associate - 9/80 On-Call

General Dynamics Land Systems; Lima (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare

401k match

Educational assistance

9/80 work schedule

Learning opportunities

Job summary

General Dynamics Land Systems is seeking an IT professional to support manufacturing applications and users in our Ohio facility. The role partners with various IT groups to resolve application issues, ensuring smooth operations and effective service delivery.

Qualified candidates will have a high school diploma, 1–3 years IT experience, and familiarity with Windows OS and Microsoft Office. On-site work with occasional travel may apply; 9/80 schedule included.

Qualifications

• High School Diploma required; Associates degree in IT preferred.
• Knowledge of Windows-based operating systems.
• 1–3 years IT experience.
• Proficient in Microsoft Office.
• Excellent problem solving abilities and strong communication.
• Good written and oral communication skills; strong documentation.
• Basic network architecture knowledge; able to research application issues.

Responsibilities

• Provide support via service desk (phone, portal, email, chat) to resolve end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents per defined processes; record and track in ticketing system.
• Use remote tools to troubleshoot and test fixes with end users.
• Contribute to knowledge base and suggest improvements.

Skills

Problem solving

Written & verbal communication

Documentation

User-focused language

Teamwork

On-call readiness

Education

High School Diploma

Associates degree in IT (preferred)

Tools

Windows OS

Kubernetes

Docker

Manufacturing Execution Systems

CAD software

CAM software

Job description

General Dynamics Land Systems is seeking an IT professional to support manufacturing applications and users in our Ohio facility. The role partners with various IT groups to resolve application issues, ensuring smooth operations and effective service delivery.

Qualified candidates will have a high school diploma, 1–3 years IT experience, and familiarity with Windows OS and Microsoft Office. On-site work with occasional travel may apply; 9/80 schedule included.