IT Manufacturing Applications Associate

General Dynamics Land Systems; Lima (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare

401k match

Educational assistance

9/80 work schedule

Learning opportunities

Job summary

General Dynamics Land Systems is seeking an IT professional to support manufacturing applications and users in our Ohio facility. The role partners with various IT groups to resolve application issues, ensuring smooth operations and effective service delivery.

Qualified candidates will have a high school diploma, 1–3 years IT experience, and familiarity with Windows OS and Microsoft Office. On-site work with occasional travel may apply; 9/80 schedule included.

Qualifications

• High School Diploma required; Associates degree in IT preferred.
• Knowledge of Windows-based operating systems.
• 1–3 years IT experience.
• Proficient in Microsoft Office.
• Excellent problem solving abilities and strong communication.
• Good written and oral communication skills; strong documentation.
• Basic network architecture knowledge; able to research application issues.

Responsibilities

• Provide support via service desk (phone, portal, email, chat) to resolve end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents per defined processes; record and track in ticketing system.
• Use remote tools to troubleshoot and test fixes with end users.
• Contribute to knowledge base and suggest improvements.

Skills

Problem solving

Written & verbal communication

Documentation

User-focused language

Teamwork

On-call readiness

Education

High School Diploma

Associates degree in IT (preferred)

Tools

Windows OS

Kubernetes

Docker

Manufacturing Execution Systems

CAD software

CAM software

Job description

About the Role

Manufacturing Applications Associates are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.

Manufacturing Applications Associates work closely with various IT functional groups to resolve application issues within the organization.

About GDLS

We Serve Those Who Protect What Matters.

At General Dynamics Land Systems, we build the combat vehicles and integrated technologies that give soldiers a decisive advantage. We design, engineer and sustain advanced tracked and wheeled systems paired with modern electronic architecture, AI-enabled capabilities and autonomy-ready technology.

From Abrams to LAV, Stryker to AJAX, robotic platforms to software solutions and beyond, our portfolio delivers proven performance for customers around the world.

That's why Soldiers and Marines have trusted General Dynamics Land Systems products in the toughest conditions for decades. We deliver the power to win.Every day, our global team looks beyond the horizon, solving problems before they become challenges.

Bring your talent. Bring your purpose. Let's shape the future of General Dynamics Land Systems together.

Qualifications/Skills

• High School Diploma is required
• Associates degree related to information technology preferred
• Knowledge of windows based Operating systems
• 1-3 year's experience working in IT
• Proficient in Microsoft Office
• Excellent problem solving abilities
• Basic Network architecture knowledge
• Good written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Strong documentation skills
• Knowledge of the below systems preferred but not required
• Kubernetes
• Docker
• Manufacturing Execution Systems
• CAD Software
• CAM Software
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into application issues
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• 9/80 work week and on-call availability
• 10% business travel
• Sitting for extended periods of time.
• Rotational On Call assignment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Responsibilities of the role

• Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests according to defined processes.
• Record, track, and document the incident within the Service Desk application.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Work with end user to test fixes to ensure an incident has been adequately resolved.
• Contribute to technician knowledge base as needed.
• Provide suggestions for continual improvement

What We Offer

• We offer a Total Rewards package that is Impactful and built for you
• Healthcare including medical, dental, vision, HSA and Flex Spending
• Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits
• 401k match up to (6%)
• Educational assistance
• 9-80 work schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
• On-going learning opportunities rewarding work environment

Additional Information

• Availability to work outside regular business hours as needed to address critical issues.
• This position may require eligibility to obtain a US security clearance. (Non-US Citizens may not be eligible to obtain a security clearance).

GDLS considers factors such as, scope/responsibilities of the position, candidate experience, education/training background, in addition to local market comparableandbusiness considerations when extending an offer.