On-Site IT Technician: End-User & Network Support

General Dynamics Land Systems; Lima (OH); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Healthcare package

401k match

Educational assistance

Ongoing learning opportunities

Job summary

General Dynamics Land Systems seeks an IT Technician to serve as the main IT contact at the site, handling end-user support, maintenance, and coordination with HQ IT teams. You’ll support applications, networks, servers, and storage, ensuring local IT needs are met with timely resolution.

The role requires strong hardware knowledge, DNS/DHCP familiarity, and the ability to work with users of varying technical levels in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related discipline, or 10+ years in a related role.
• 5–7 years of desktop, network, or server/storage services experience.
• A+ or Microsoft MC is a bonus.
• On-Call support for remote users.
• Hardware knowledge: desktops, laptops, tablets, workstations, VDI, internal components.

Responsibilities

• Provide end-user support and maintenance at the site.
• Troubleshoot IT problems via in-person, remote, phone, or chat.
• Coordinate with GDLS headquarters IT teams to meet site requirements.
• Document equipment failures and repair history clearly.
• Install and maintain end-user workstations and related hardware/software.

Skills

End-user support

Desktop hardware

Networking basics (DNS/DHCP)

VDI experience

On-call support

Communication

Education

Bachelor's Degree in IT/CS

Associate's Degree in IT

10+ years related experience

Tools

Dell

EMC

Cisco

Job description

General Dynamics Land Systems seeks an IT Technician to serve as the main IT contact at the site, handling end-user support, maintenance, and coordination with HQ IT teams. You’ll support applications, networks, servers, and storage, ensuring local IT needs are met with timely resolution.

The role requires strong hardware knowledge, DNS/DHCP familiarity, and the ability to work with users of varying technical levels in a fast-paced environment.