IT Manufacturing Applications Associate

General Dynamics Land Systems US; Lima (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Healthcare package

401k match

Educational assistance

9/80 work schedule

On-site amenities

Job summary

General Dynamics Land Systems is seeking an IT Service Desk Associate to support manufacturing applications and users on-site in Lima, OH. You will resolve end-user issues, gather problem details, and prioritize requests in a fast-paced environment while collaborating with cross-functional IT teams.

The role requires a High School Diploma (Associates in IT preferred), familiarity with Windows OS, Microsoft Office, and strong communication and analytical skills.

Qualifications

• High School Diploma is required.
• Associates degree related to information technology preferred.
• Knowledge of windows based Operating systems.
• 1-3 year's experience working in IT.
• Proficient in Microsoft Office.
• Excellent problem solving abilities.
• Basic Network architecture knowledge.
• Good written and oral communication skills.
• Exceptional interpersonal skills with rapport building, listening, and questioning skills.
• Knowledge of Docker, Manufacturing Execution Systems, CAD and CAM software preferred but not required.

Responsibilities

• Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests according to defined processes.
• Record, track, and document the incident within the Service Desk application.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Work with end user to test fixes to ensure an incident has been adequately resolved.
• Contribute to technician knowledge base as needed.
• Provide suggestions for continual improvement

Education

High School Diploma

Associates degree related to information technology

Tools

Docker

CAD Software

CAM Software

Manufacturing Execution Systems

Job description

Location: Lima, OH, United States
Date Posted: Sep 9, 2026
Category: Information Technology
Requisition ID: 14912
Career Level: Junior
Remote Work Options: On-Site
Clearance Type: Ability to obtain security clearance

Manufacturing Applications Associates are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.

Manufacturing Applications Associates work closely with various IT functional groups to resolve application issues within the organization.

About GDLS

We Serve Those Who Protect What Matters.

At General Dynamics Land Systems, we build the combat vehicles and integrated technologies that give soldiers a decisive advantage. We design, engineer and sustain advanced tracked and wheeled systems paired with modern electronic architecture, AI-enabled capabilities and autonomy-ready technology.

From Abrams to LAV, Stryker to AJAX, robotic platforms to software solutions and beyond, our portfolio delivers proven performance for customers around the world.

That’s why Soldiers and Marines have trusted General Dynamics Land Systems products in the toughest conditions for decades. We deliver the power to win. Every day, our global team looks beyond the horizon, solving problems before they become challenges.

Bring your talent. Bring your purpose. Let’s shape the future of General Dynamics Land Systems together.

Qualifications/Skills

• High School Diploma is required
• Associates degree related to information technology preferred
• Knowledge of windows based Operating systems
• 1-3 year's experience working in IT
• Proficient in Microsoft Office
• Excellent problem solving abilities
• Basic Network architecture knowledge
• Good written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Knowledge of the below systems preferred but not required
• Docker
• Manufacturing Execution Systems
• CAD Software
• CAM Software
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into application issues
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• 9/80 work week and on-call availability
• 10% business travel
• Sitting for extended periods of time.
• Rotational On Call assignment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Responsibilities of the role

• Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests according to defined processes.
• Record, track, and document the incident within the Service Desk application.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Work with end user to test fixes to ensure an incident has been adequately resolved.
• Contribute to technician knowledge base as needed.
• Provide suggestions for continual improvement

What We Offer

• We offer a Total Rewards package that is Impactful and built for you
• Healthcare including medical, dental, vision, HSA and Flex Spending
• Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits
• 401k match up to (6%)
• Educational assistance
• 9-80 work schedule (This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
• On-going learning opportunities rewarding work environment

Additional Information

• Availability to work outside regular business hours as needed to address critical issues.
• This position may require eligibility to obtain a US security clearance. (Non-US Citizens may not be eligible to obtain a security clearance).

GDLS considers factors such as, scope/responsibilities of the position, candidate experience, education/training background, in addition to local market comparableandbusiness considerations when extending an offer.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com.General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems’ equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform.General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems (“GDLS”) provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws.GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans..If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to [emailprotected] for assistance and let us know the nature of your request and your contact information.